Site Reliability Engineer - Public Cloud NA

Job Description As a Site Reliability Engineer (SRE), you'll help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of our support and software development focuses on optimizing existing systems, building infrastructure and reducing work through automation. You'll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment, you'll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE, you'll be focused on running better production applications and systems.
In this role as an SRE, you will be providing production support to the JPMC Public Cloud team on the public cloud. You will be working with cloud engineers to build the platform, pipelines and monitor systems to ensure the application landscape is designed to best take advantage of JPMC's global cloud solutions.
Responsibilities:

• • Implement SRE frameworks to support global multi-cloud environments, and ensure the highest level of SLA through operational excellence
  • Provide failure analysis / root cause analysis when required
  • Provide support to develop & improve the quality of technical engineering documentation
  • Provide support to drive the maturity of the software development lifecycle
  • Provide quality control of engineering deliverables
  • Provide technical consultation to product management
  • Perform deployment, administration, management, configuration, testing, and integration tasks related to the platforms in cloud environment
  • Help to develop new cloud engineering strategies and implementations for the firm
  • Champion a DevOps model so that services are automated and elastic across all platforms
  • Help coach and mentor less experienced team members.
  • Write operational documentation and knowledge base of known issues with solutions
  • Ready to participate in 24x7 SRE on-call rotations and escalation workflows as needed, such as on occasional weekends

Qualifications:

• • 8+ years of IT experience with expertise in Enterprise Cloud infrastructure (GCP, AWS or Azure) in a mission critical environment
  • In-depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills
  • Expertise in programming language Python or Java with focus on Site Reliability Engineering and support of cloud services
  • Hands-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Data Dog, Prometheus, Splunk, ElasticSearch, Grafana
  • Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins
  • Deep knowledge of Internet protocols and web services technologies such as HTTP, DNS, TCP/UDP, SOAP, JSON and REST
  • Good understanding of networking protocols and cybersecurity best practices in cloud environment
  • Public Cloud certification is preferred
  • Experience in PowerShell, shell scripting or GO is highly desirable

About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.