Site Reliability Engineer (SRE)

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

The Site Reliability Engineer will play a critical role in the Amwell Hosting department. Specifically, they will work to automate infrastructure management, improve service reliability, and support software delivery and deployment. This position is based at Amwell’s main office in Boston and is eligible for remote work.

Core Responsibilities:

• Build, manage, and troubleshoot large-scale production Kubernetes clusters, including deep hands on with the control plane.
• Design and build infrastructure & systems that provide high levels of scalability, reliability, and performance, while balancing security, maintainability, and operational excellence.
• Automate the deployment and management of infrastructure on public cloud platforms.
• Write high-quality, standardized scripts, configurations, and tests to increase platform reliability.
• Design and build Amwell’s cloud infrastructure platform using infrastructure as code.
• Ensure compliance with security and data handling policies.
• Create and maintain technical documentation.
• Collaborate with product developers to ensure successful deployment and hosting of Amwell products.
• Work on complex projects with minimal supervision
• Track and reduce architectural, process, and technical debt for SRE toolset.
• Participate in on-call rotation.

Qualifications:

• 5 or more years of experience operating infrastructure in a 24/7 environment
• 3 or more years of programming experience with at least one modern language such as Python, Java, and Bash
• 3 or more years of experience with web application architecture
• 3 or more years of experience Development experience working with IaC tools like Terraform and CDK
• 3 or more years of hands-on experience building and troubleshooting Kubernetes from the ground up.
• 3 or more years working with Cloud computing providers, with a solid understanding of AWS concepts, services, and tools.
• 3 or more years of experience managing Linux-based systems.
• Well-versed in TCP/IP networking concepts.
• Technical and non-technical communication skills

Additional information

Your Team:

Should you join American Well and the Hosting team, you can expect:
American Well’s Operations group is a mission-focused technology team made up of the best and brightest technical talent. Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations, and Network Engineering. We operate a state-of-the-art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.

We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.
If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you.

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $104,000- $143,000.  The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors.  In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance