Site Reliability Engineer (SRE) - Enterprise Technology API Product Team (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring a Site Reliability Engineer to join the Enterprise API Management Platform Team. This team supports the health and wellness of our API platforms at an enterprise level supporting both internal and external customers.

In this role you will be responsible for improving system reliability and resilience to make it faster and easier to develop and deploy new API software capabilities. SREs focus especially on building automation to reduce manual effort and prevent operations incidents.

Key Responsibilities

• Promote the usage of APIs to cross-pollinate product services while increasing standardization of APIs across Broadridge.
• Create confidence and certainty in deployments with immutable infrastructure built and tested using CI/CD.
• Understand integration Architecture concepts and patterns, including Microservices, Service Oriented Architecture, Batch Integration, RESTful JSON services, etc.
• Integrate solutions with Commercial Off The Shelf applications, platforms, and/or external systems (SAP Concur preferred).
• Participate in the technical project planning process with IT business analysts and other business partners.
• Assist in the testing and deployment of new modules as well as applicable upgrades.
• Partner with Product Management in identifying key technical risks and mitigation plans for the same.
• Work with product owners to define service level objectives (SLOs) for system operations.
• Review modules for quality assurance and checks compliance with application standards and SLOs.
• Track performance against SLOs in partnership with monitoring teams or other stakeholders, and ensure systems continue to meet SLOs over time.
• Create dashboards and reports to communicate key metrics.
• Create software to improve performance, scalability, and stability of systems.
• Collaborate with development teams to promote the concept of reliability engineering during all phases of the software development lifecycle to detect and correct API performance issues and meet availability goals.
• Design, code, test, and deliver software to automate manual operational work.
• Participate in operational support and on-call rotation shifts for supported systems and products.
• Perform analytics on previous incidents to understand root causes and better predict and prevent future issues.
• Use automation to reduce the probability and/or impact of problem recurrence.
• Identify, evaluate, and recommend monitoring tools and diagnostic techniques to improve API observability.
• Participate in system design consulting, platform management, capacity planning and launch reviews.
• Collaborate and share lessons learned regarding API performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams.
• Participate in communities of practice to share knowledge and foster continuous improvement.
• Drive continuous improvement in API software quality and infrastructure reliability and resilience.

Skills and Experience

• Strong problem solving and analytical skills.
• Strong interpersonal and written and verbal communication skills.
• Highly adaptable to changing circumstances. Interest in continuously learning new skills and technologies.
• Experience with programming and scripting languages (e.g. Java, C#, C++, Python, Bash, PowerShell).
• Experience with incident and response management.
• Strong knowledge of API design standards, patterns, and best practices
• Applied experience with Container Orchestration (Nomad, Kubernetes, ECS), Configuration Management tools (Chef & Puppet), Infrastructure as Code (Terraform, CloudFormation)
• Knowledge of AWS is required; Knowledge of other cloud providers is a plus.
• Knowledge and hands-on experience in API security standards and implementation (OAuth, OpenId, etc.).
• Knowledge and hands-on experience with CI/CD tools related to API lifecycles.
• Any API Gateway tool like (WebMethods, Axway, Apigee, Mashery) is a plus.
• Experience with Agile and DevOps development methodologies.
• Experience with working in cloud ecosystems (e.g. AWS, Microsoft Azure, etc.).
• Experience with monitoring and observability tools (e.g. Splunk, Cloudwatch, etc.).
• Experience with configuration management systems (e.g. Puppet, Ansible, Chef, Salt, Terraform).
• Experience working with continuous integration/continuous deployment tools (e.g. Git, Jenkin, Artifactory).
• Certifications related to API, DevOps and Security is a plus.

Qualifications

• Bachelor's degree (or equivalent years of experience).
• 2+ years of relevant work experience. SRE experience required
• Background in implementing API solutions at scale is preferred.
• 2+ years of in-depth knowledge of Mulesoft Anypoint Platform is preferred

#LI-NO1

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected].