Site Reliability Engineering Lead

Job Description As a member of our Global Finance and Technology Investment Governance engineering team you will be in a hands-on SRE/DevOps role making substantial direct and leadership contributions in terms of coding, automation, design, and improvement of the engineering process as well as providing organizational and technical leadership to establishing SRE for a modern clod-based tech platform of shared micro-services and finance applications. You'll join a strong team of engineers passionate about engineering excellence and focused on building a modern suite of micro-services and cloud applications used in Global Finance to support critical business processes. Coming in with passion for and an understanding of the importance of SRE, modern SDLC, engineering excellence practices and CI/CD is imperative. You'll be often working with and sharing ideas, information, and innovation with our global team of engineers from all over the world.
As a Site Reliability Engineer (SRE), you'll help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of our support and software development focuses on optimizing existing systems, building infrastructure, and reducing work through automation. You'll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment, you'll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE, you'll be focused on running better production applications and systems.
Responsibilities:

• Design, code, test, and deliver software to automate manual operational work
• Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
• Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
• Identify application patterns and analytics in support of better service level objectives
• Design self-healing and resiliency patterns
• Design automated software and product upgrades, change management, and release management solutions
• Coach or manage teams as applicable
• Participate in the 24x7 support coverage as needed

Qualifications:

• Bachelor's degree or equivalent experience in an software engineering discipline
• Expertise in at least one technology stack designing, coding, testing, and delivering software
• Proficiency in one or more technology domains, may be a cross-domain expert able to solve complex and mission critical problems within a business or across the firm
• Working knowledge of infrastructure components (e.g. routers, load balancers, cloud products, container systems, compute, storage, and networks)
• Excellent debugging and trouble shooting skills
• Passion for automation as well as quality of continuous improvement of the engineering process
• Experience with leading SRE engineers for supporting highly available production systems in cloud environments (public and / or private)
• Experience with technical leadership of DevOps/SRE Teams to implement mature cloud DevOps and SRE best practices
• Experience with defining SRE standards and supporting implementation and adoption of these standards
• Experience with using monitoring and alerting tools and services
• Understanding of cloud architectures, microservices and distributed systems
• Proficiency in modern development process and automation tools
• Proficiency in one or more general purpose programming languages including
  • Java, C#, Python, C/C++ or Node.js
  • Web Development - HTML5 ; JavaScript ; CSS
  • API web services
  • SQL
• Experience working across product and engineering teams to define SRE standards, propose and lead implementation of SRE approaches and best practices as well as recommend specific tooling or services
• Experience with proposing and developing service level objectives (SLOs) and developing processes and runbooks to meet them as well as to track and measure performance against these objectives
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
• Strong communication skills. Must be able to discuss business objectives and potential solutions with technical and / or non-technical stakeholders
• Systematic, ability to think logically, analyze situations and problem solving
• Collaborating and influencing disparate teams across the organization to accomplish common goals

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.