Site Reliability Engineering Manager

The Site Reliability Engineering (SRE) Manager executes the vision and overseas the staff responsible for ensuring that our critical systems exceed the performance and reliability of the Alarm.com Smart Home As a Service clouds. The SRE Manager serves as a champion of service reliability and availability, automation, capacity management and monitoring. On a day-to-day basis the SRE Manager will leverage quantitative and operations engineering techniques to measure success and will function as the catalyst for promoting change, process improvements, and system overhauls.

Qualifications

• 10+ years of relevant professional experience in highly available, public facing SaaS environments
• Exemplary written and oral communication skills
• Experience leading highly dynamic on-call teams, coaching, mentoring, and promoting cross team collaboration
• Experience managing multiple projects and priorities simultaneously
• Proven track record of improving reliability, availability, incident/crisis management and performance of cloud services
• Experience troubleshooting and developing highly available systems that utilize load balancing, horizontal scalability, and high availability
• Strong technical expertise in troubleshooting, cloud stacks, operating systems, networking, virtualization and containers
• Working knowledge of CI/CD, DevOps, and sophisticated software deployment techniques
• Experience defining reliability metrics, operations processes including problem management and automation
• Experience implementing chaos engineering

Responsibilities

• Scale up and mature a team of Site Reliability Engineers
• Build and execute vision to implement tools for monitoring efficient deployments and remediation SOPs
• Strategize and prioritize roadmaps to drive reliability of the Alarm.com platform
• Collaborate with key stakeholders across infrastructure, software, DevOps, and Security on initiatives to drive operational excellence, instrumentation, security, grow, reliability and scalability
• Promote the collaboration of all engineering teams in the sustainability of the Alarm.com platform and help promote a culture of quantifiable continuous improvements
• Drive service reliability by developing and enabling metric visibility using KPIs and system/component level SLAs
• Serve as a change agent for driving service prioritization and help promote a culture of continuous improvement measured by operational metrics and KPIs. Provide a single pane of glass across all critical operational components
• Drive end-to-end resolution of production incidents including root cause analysis, and prevention and correction plans

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

COMPANY INFO
Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com earned the Top Workplace™ award for our employee culture and the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com.

COMPANY BENEFITS
Alarm.com offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.      

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future  positions, record keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.