Site Reliability Engineering Professional

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

• Provide “first line support” to the escalation team by providing all relevant information.
• Troubleshoot and perform in-depth analyses
• Work in an international multi-cultural environment.

Please note: SRE positions may entail rotation or on-call duty.

Required Technical and Professional Expertise
• Excellent written and verbal communication skills
• Experience managing critical customer issues requiring ongoing communication with the Service SRE Development and Customer support teams.
Experience in hands-on production administration of large systems and environments
• Strong understanding of cloud technologies such as networking storage and compute.
• Knowledge in Monitoring Technologies Virtualization Technologies and Automation / Configuration Managements
Monitoring technologies: Zabbix (preferred) Grafana Nagios ELK Splunk etc. (at least one)
Virtualization technologies: Citrix Xen Hypervisor (Preferred) KVM(also preferred) libvirt VMware vSphere etc. (at least one)
Automation and configuration management tools/solutions: Ansible Salt Chef python bash puppet Rundeck etc. (at least one)
• Working knowledge of Container technologies: Kubernetes (preferred) Docker etc.

Preferred Technical and Professional Expertise
• 2+ years of experience with GitHub Perl and Python
• 2+ years of experience in virtualization environments such as AWS /Softlayer/Zen/VMWARE