Site Reliability Engineering Professional: Platform

Introduction
The infrastructure running industries like transportation energy insurance banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premises off-premise or hybrid approachess. Our Infrastructure Specialists are responsible for keeping up with the latest and most significant of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities

• The ACE (IIB) & MQ Administrator will be part of a team that provides implementation troubleshooting and maintenance of our client ‘s ACE & MQ environments.
• The administrator will be responsible for collaborating with members of our Technical Delivery Teams and Architecture teams to support and improve the delivery of managed services.
• This is a critical infrastructure role on business-critical services that require team support 24×7 365. A support model is in place to cover the 24×7 requirement across administrators with shared standby and overtime responsibilities.
• The administrator will be responsible for:
• The build deployment support and performance of systems
• Maintaining compliance to avoid data loss and unauthorized access

Required Technical and Professional Expertise

• Bachelor’s degree in Computer Science
• 8+ years of relevant experience on MQ infrastructure administration
• Master level IBM ACE architecture administration performance and tuning
• Experience in integration between IBM ACE and SAP
• Experience in queue manager configuration and load balancing security management (OAM) performance and tuning
• Experience in HA clusters for MQ
• Experience in Managed File Transfers (MFT)
• Experience with MQ in AIX Red Hat Linux (RHEL) and Windows servers
• Experience installing patching and upgrading MQ and IBM ACE
• Configuration deployments and vulnerability remediation in multi-tier environments with firewalls load balancers and high availability solutions
• Knowledge and ability to design and improve organizational IT structures in order to improve the business operation support
• Experience with management of SSL TLS data encryption and certificates
• Experience in working with global teams with people from several locations
• Coordination with external groups to acquire new strategies where they can achieve business goals
• Tests and develops infrastructure capability for newly developed projects and presents a support service for these areas
• Mentoring and leadership for a team of less experienced ACE/MQ administrators
• Be able to solve complex problems and have real experience in installation configuration high availability root cause analysis performance tuning and security & compliance activities
• Autonomy to work without supervision targeting to achieve agreed-upon goals and with an innovative mindset
• Fluent in English both written and spoken
• Provide assistance through different communication channels such as ticketing system remote session and email
• Send first response for all your incoming cases validating their business impact and priority adhering to the corresponding SLAs and aligning the expectations about next steps and communication
• Analyze research and document your troubleshooting advances on all your assigned cases and service requests
• Act as a key contributor in the creation of squad documentation
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams
• Ability and experience to support a 24×7 environment including standby and overtime activities

Preferred Technical and Professional Expertise

• Master’s degree in Software Engineering
• Red Hat zLinux AIX and Windows Administration experience
• Familiarity with Agile methodologies
• Familiarity with productivity tools such as Jira Slack and Service Now