Site Solutions Associate

The Site Solutions Associate will assist the project teams in managing the investigator site reimbursement process of invoicing, accounts payables, and budget data entry. The Site Solutions Associate will be responsible for creating one-time billings for sites within the department’s proprietary systems. In addition, the Site Solutions Associate will assist with reviewing and distributing emails that are received in the department’s shared mailbox to the proper support team, as well as responding to Level I inquiries. Level I inquiries are defined as those indicated within the Customer Support Standard Operating Procedures (SOP). The Site Solutions Associate will also be responsible for various project support and administrative tasks throughout the lifecycle of a study operated within IQVIA Clinical Trial Payments.

· Receives and reviews incoming invoices via standard mail, email and fax; 
· Generate one-time billings for client sites in department’s proprietary system; 
· Scans and posts site invoices and back up documentation to the billings within proprietary system;
· Manages Level I site inquiries in the designated case management system; 
· Responds promptly to site inquiries in conjunction with designated department Key Performance Indicators (KPIs); 
· Directs advanced/escalated requests and unresolved issues to designated project team; 
· Executes various administrative tasks that support the ongoing lifecycle of a project; 
· Other duties as assigned

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com