Site Support Manager, IT

Join our community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization.

It means providing our neighbors with the best care possible, backed by state-of-the-art technology.

It means getting involved in the communities we serve through volunteer opportunities and benefit initiatives.

It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields, and to better serve our patients.

And above all, it means exceptional care, simply delivered - and we couldn't do it without you.

Job Duties

• Managing people and processes needed to ensure optimal performance in the implementation and support of Community Health Network's (CHN's) applications (Clinical/Non-Clinical) including but not limited to the Electronic Health Record (EHR) - Epic, other core clinical, radiological, and procedural, and patient access applications.
• Ensures the optimal performance of the assigned team including service, quality, regulatory compliance, and efficiency.
• Manager must be able to mobilize staff resources, establish trusting relationships, manage people effectively, and demonstrate emotional intelligence capabilities.
• Facilitates effective communication/collaboration across IT, informatics, and CHNw leaders, staff, and operational partners (customers).
• Collaborates with the operational partners and vendors to ensure management and prioritization of support-related requirements.
• Provides oversight of customer service activities related to defined IT site support activities. Serves as site support leadership point of contact to designated location/region/product line as required. Rounds regularly with operational partners (customers) as indicated for supporting areas/locations.

Your Qualifications

• Two (2) or more years of health care and/or application support experience is required.
• Two (2) or more years of leadership/management experience are preferred but not required.
• Bachelor's degree in computer science or healthcare-related field.
• Master's degree preferred.
• In lieu of the above education requirements, a combination of experience and education will be considered.

Your Skills

• Effective problem-solving and communication skills.
• General understanding of IT application, infrastructure, and security requirements.
• Ability to manage multiple complex projects/issues effectively.
• Strong leader that creates an environment of trust, motivation, and innovation.
• Strong networking, interpersonal and relationship-building skills; personable.
• Remaining composed in challenging circumstances, helping calm stressful situations.
• Listening actively, responding with empathy, and acting with compassion.
• Communicating effectively and influencing a wide range of audiences.
• Strong teamwork skills, focused on developing high-performing teams.
• Staff and leadership assessment, development, and engagement skills.

Our Leadership Philosophy

Community Health Network embraces a servant leadership philosophy by putting the needs of patients, employees, and the community above their own. We strongly believe to provide exceptional healthcare services we need exceptional leaders. A Community leader humbly puts the needs of others first and provides focus and direction to those they have the privilege of leading. They demonstrate compassion in all interactions and are deeply invested in the growth and development of others.

Apply Today!