Site Visit Coordinator

Sentry Management, a leader in the Community Management industry is seeking a Site Visit Coordinator for our Albuquerque NM office! The Site Visit Coordinator is responsible for providing administrative and community management support for all division community managers and the division as a whole.

ADMINISTRATIVE RESPONSIBILITIES:

• Assist and support Community Managers as required.
• Create, maintain, and enter information into databases.

• Respond to requests, emails, and calls in a reasonable amount of time
• Provide written reports regarding site visits and other community items
• Upload and maintain community files in in CommunityPro®; verify all profiles are accurate and current
• Working knowledge of CommunityPro®
• Update CommunityPro® with new, final and corrected violation
• Utilize CommunityPro® to track interactions with homeowners (collections, ARC, Managers Notebook, Rules and Regulations, etc....)
• All other duties as assigned

CUSTOMER SERVICE RESPONSIBILITIES

• Promotes Foundation Principals at all times and maintains a positive and respectful work environment
• Approaches work daily with a positive "Can-Do" strategy.
• Ensures that all incoming telephone calls are courteously and efficiently handled and that messages are accurately documented
• Serves as a Helpful Expert in exceeding customer expectations on a regular basis

• Coordinate with CAMs on association duties requiring assistance such as violations
• Support management team in delivering the cadence of communication
• Must possess a positive attitude and ability to convey under all circumstances
• Respond to emails and phone calls within 1 business day
• Work with residents to find solutions to problems/issues as they arise

COMMUNITY MANAGEMENT RESPONSIBILITIES (as assigned)

• Assist in performing property visits
• Provide guidance and meeting information to all homeowners regarding process for attending the Covenants Committee Meetings
• Work closely with ARC Coordinator in instances where a violation turns into an ARC application
• Visit properties to view and take pictures according to the schedules set in place
• Support in managing homeowner calls and requests
• Maintain and understand all documents, Rules and Regulations
• Disseminate communications information
• Assist in the completion and distribution of violation letters

• Identify and record violations of association governing documents
• Sustain maximum client satisfaction
• Follow a 'safety first' principle
• Ensure that all unsafe conditions are reported in a timely fashion

REQUIREMENTS

• Licensed to operate a motor vehicle with a clean driving record
• Ability to sit or stand for long periods of time
• Be able to work independently with minimal supervision
• Maintain a professional demeanor in all interactions with clients, team, and internal departments
• Familiar with Microsoft Office Suite to include Outlook, Excel, Word, etc.

BENEFITS

• Medical, Dental, Vision
• Life Insurance, Long Term and Short Term disability
• Paid vacation, sick and holidays
• 401(k)

Sentry Management is an EEO Employer.