Small-Balance Collector (Bi-Lingual Preferred)

ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Amalgamated Financial Group, Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

Altus Receivables is seeking Small Balance Collectors as we continue to grow our team! Small Balance Collectors collect payments or communicate/resolve issues from debtors. The collector will collaborate with clients, sales and peers on delinquent accounts. The primary role is to contact debtors by phone, mail or email. Upon contact, collectors will examine the debtor’s financial situation, review documents/contracts, review/resolve disputes while working on establishing a resolution. They must adhere to all compliance requirements to resolve all cases until closure or escalation. 

Job Responsibilities:  

• Minimum of 80 outbound/inbound calls 
• Negotiate payment in full or secure a payment arrangement 
• Create a sense of urgency on non-paying debtors 
• Work closely with Client Support Representative to resolve disputes 
• Maintain a positive attitude 
• Remain respectful to debtors & peers 
• Strong work ethics and integrity 
• Prioritize time management 
• Remain professional at all times 
• Meet/exceed monthly phone, activity & fee quota’s 

Job Requirements:

• Collections, sales, telemarketing, customer service or call center experience preferred 
• Basic proficiency with Microsoft Office, data entry and strong computer skills, excel preferred 
• Critical Thinker 
• Basic Math and Writing skills 
• SalesForce.com experience a plus 
• Strong attention to detail and goal oriented 
• Ability to deescalate adverse situations 
• Strong interpersonal, communication and organizational skills 
• Dependability 

Compensation and Benefits:

• $12.98 per hour PLUS commission and bonuses (average commission ranges between $400 - $600 monthly) 
• Benefit package with health, dental, vision, life and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!!