Small/Medium Business Solutions Engineer II

Nextiva is looking for a CX experienced Pre-Sales Solution Consultant who has a strong desire to demonstrate their technical and sales skills by soliciting business requirements, developing a technical sales strategy, configuring and successfully demonstrating the solutions that address our customers business requirements and provide value.

This individual will work with our sales organization to grow our brand presence and market share in the customer experience management industry. In this role, you will be responsible for demonstrating the value of our CX platform and the impact it can have on prospective customers' businesses in the small to medium-sized enterprise space.

Responsibilities:

• You will be a key member of account teams with sales and other internal stakeholders for our mid-market or larger clients.  
• Aligning innovative strategies to technology solutions for complex accounts. This role focuses on partnering with clients and collaborating with internal sales team members to drive consensus on a valuable solution for the client.
• Take ambiguous and sophisticated client problems, define the opportunity, drive innovative ideas, and recommend practical next steps.
• Bring focus to a client's decision-making process by communicating and evaluating solution options clearly and effectively.
• Product Demos: Demonstrate through software demos and rapid prototyping how Nextiva can make an impact on our client's businesses. This includes the delivery of software demonstrations and the construction of future state customer journey’s.
• "Solutioning" is fundamental to this role. It is important to realize that a component of the responsibilities will include assisting the customer, account executive, and customer success teams with the discovery, analysis, and recommendation of strategic solutions for the customer.
• Convey a deep understanding of both our solution and the customer's architecture
• Orchestrate and develop cross-functional solutions guides & templates to make process more repeatable and effective
• Ability to travel based on territory alignment and region

Qualifications:

• 5-10 of experience in a presales role at a SaaS company
• Prior success in selling the value of customer care, service, cx, contact center, or related solutions
• Strong familiarity and technical knowledge of omni-channel engagement, conversational AI, social & reputation management, and other customer service software solutions
• Bachelor's degree in computer science, software engineering, MIS, or equivalent relevant experience required.
• Strong oral, written, presentation, collaboration, and interpersonal communication skills
• Ability to work as part of a team to solve both technical  and sales-related problems

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations! 🚀

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In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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