SMB Account Manager - Customer Development

Account Manager – SMB Customer Development

Provide our customers with relentless protection against Cyber Threats

Know how to make a customer feel just as important as the day they signed on the dotted line? Our SMB Customer Development team handles all our existing Mimecast accounts throughout the Region. As a dominant innovator in our market, our customers expect more from our service. That means understanding and solving their key business challenges whilst delivering best of breed cybersecurity solutions. Ultimately, you will have a proven track record of success in generating upselling opportunities and retaining customers. If you’ve worked with corporate technology, cloud computing or cybersecurity, that’s even better!

What You’ll Be Doing

The SMB Customer Development Manager role entails the following;

• Managing customers from 100-349 employees
• Managing a book of around 200 customers
• Coordinating internal stakeholders such as Customer Success, Sales Engineering, Channel Team, Licensing and Renewals to ensure the customer gets a remarkable experience and are fully protected from new and emerging security threats
• Driver a partner first sales motion, engaging with our channel community on all customer engagements and regularly attending channel events in person
• Achieve against monthly, quarterly and annual upsell and retention targets
• Adhering to KPIs set to drive success including pipeline generation, meeting targets and utilising our CRM system SFDC.
• A fun, energetic environment with great team spirit and rewarding culture

What You’ll Bring

• Previous Account Management experience is a must
• Proven sales achievement against Quotas
• Demonstrable experience of the full sales cycle
• Willingness to work with a high volume of transactions
• Experience selling through channel partners
• Excellent communication skills, ability to deliver sales presentations
• Salesforce competency & experience
• Results oriented team player comfortable with a high performance and dynamic environment
• Excellent organisation skills. This role is particularly fast paced and you will be managing multiple opportunities at any one time
• Culture driven mentality with a willingness to improve the working environment of those around you

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DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.