SMB Client Success Manager

We're looking for an ambitious self-starter to join our team as a Client Success Manager. Client Success Managers maintain strong relationships with their assigned clients, ensuring they reach organizational goals for employee engagement through the Awardco software. They maintain high-levels of client satisfaction while also identifying opportunities for growth.

• Maintain a client renewal rate of 90% at all times 
• Respond to each client request by the end of each day 
• Work across departments to find innovative solutions to client needs
• Record all updates and client touchpoints in Salesforce each day
• Conduct regular check-ins with each client 
• Organize and prioritize tasks without becoming overwhelmed 
• Explain complex issues in a simple and understandable way, both verbally and in writing  

• Excellent communication skills, both written and verbal
• Friendly, people-oriented personality
• Experience working in client relations preferred
• A Bachelors Degree
• Proven track record of success in each job you've held 

• Competitive Medical, Dental, & Vision Insurance plans
• Join one of the fastest-growing companies in the nation
• Great Place to Work certified, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces
• A revolutionary, client-approved product
• Leadership that listens
• Diligent and dedicated coworkers that make work not feel like work
• Career growth and opportunity according to what you want to do
• Cool swag, endless snacks, and unlimited PTO