SMB Service Operation - TikTok LIVE

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve.
Join us.

The LIVE Operations team is obsessed with everything to do with TikTok LIVE. From content strategy, monetization, gifting, LIVE features, data analysis, creating campaigns and ensuring a fun and safe space for all of our LIVE users.

We are looking for passionate and talented people to join the LIVE Operations team and support in our mission to inspire creativity and bring joy.

Responsibilities:
- Manage the team and take responsibility for the overall goals, while coordinating with PR/GR/Legal and other cross-functional teams, addressing risks and challenges.
- Recruit potential SMB streamers, including converting platform creators into streamers and attracting external merchants to TT.
- Oversee the cold start and basic operational SOP for merchant livestreams, ensuring basic retention and business operations.
- Manage merchant performance, including stream duration and activity for content consumption, as well as tracking leads towards business targets.
- Educate, train, and communicate product capabilities, campaigns, and features to merchants.

Qualifications

Minimum Qualifications:
- Strong analytical skills, data-driven mindset, and a passion for live content.
- Excellent communication and interpersonal skills, adaptable to an international and diverse environment.
- Bachelor's degree or higher

Preferred Qualifications:
- Experience with live streaming, content operations,,or leads gen operation
- Established connections with Live creators, celebrities, or content influencers.
- 3-5 years in content operations or eads gen operation, data analysis, or related fields, preferably within the tech industry.
- Strong project management and cross-functional collaboration skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.