SME

Company Description

About Sutherland

Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Sutherland is seeking a reliable and technical person to join us as an Associate professional. We are a group of hard-working and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Support the team: Support projects and programs that are assigned; provide technical assistance in development of tools & solutions for deployment within various programs of Sutherland.

Keep management updated: Communicate to your peers & managers promptly as and when required.

Enable the workforce: Work on bug fixes/issues that arise in the production environment and resolve them at the earliest; test & understand new technologies

Strengthen relationships: Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations

Help others: Support service delivery in implementation of SUTHERLAND developed tools & solutions

Experience Requirements: 2 to 3 years of experience in customer service, Technical support or any technology related implementations. Experience with a scripting language to create batch files, script files, etc. will be an added advantage.

Certification Requirements: Industry relevant certificates such as MCP, MCSA, N+, CCNA, CEH will be an added advantage.

Qualifications

To succeed in this position, you must:

• Be a keen learner of technology 
• Have a good understanding and working knowledge of Windows operating systems
• Have basics knowledge of Windows operating system troubleshooting
• Have good exposure to security space and knowledge of hardware
• Be reliable in following through with commitments and responsibilities
• Be creative and resourceful in finding effective solutions to problems and situations
• Have the ability to research on infections by lab work, industry expert coordination, third-party solution analysis, etc.
• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Have a good understanding of networking concepts, firewall, network communication paradigms, network protocols, etc.
• Have strong verbal and written communication skills; be able to communicate technical concepts in a clear, constructive, and professional manner to non-technical users.

Additional Information

All your information will be kept confidential according to EEO guidelines.