SMS Sales Associate

As a SMS Sales Associate, you will work directly with our ecommerce customers. You will be responsible for engaging SMS subscribers with conversational messages that drive purchases and great customer experiences.

You will continuously test new SMS strategies while working closely with other members of the team. You will help to write the playbook for conversational commerce and establish the best practices that our team will use for years to come.

*This role is an hourly, non-exempt position in Phoenix, AZ. Must be able to be in the office for a set schedule. We are unable to provide relocation assistance for this position. The shift for this opening is non-flexible and would be (11am-10pm, Wednesday-Saturday).*

Primary duties

• Engage subscribers in conversational SMS messages that build brand and drive purchases for our merchants

• Work closely with our merchants’ teams to adopt their brand voice and understand their products and operations

• Coordinate with other members of the Customer Success team in order to deliver a comprehensive merchant strategy

• Test conversational SMS strategies that engage subscribers

• Create and document operational processes to facilitate the work of our team in the future

What We’ll Love About You

• 1 or more years of experience in customer-facing roles like sales, support or retail

• Ability to work weekends and holidays

• You have a customer-first mindset and treat customers with respect and understanding

• You are highly coachable and are always looking for advice to improve

• You are competitive and driven to succeed and achieve your goals

• You have strong written communication skills 

• You have a strong desire to contribute to building something new

• Excellent organizational and prioritization skills

• You can think on your feet and thrive in ambiguous situations

What You’ll Love About Us

• Pay rate up to $52,000/a year paid hourly plus uncapped commission & equity

• 4/10's schedule (4 days per week, 10 hr shifts)

• High growth startup - plenty of room for you to directly impact the company and grow your career!

• Fun - We’re passionate and enjoy what we do

• Paid vacation and sick time

• Health, dental, vision insurance

• Other perks!