SNAD Network Enhan Coordinator

Service Network Enhancement Coordinator

Purpose:

The Service Network Enhancement Coordinator oversees and coordinates business to business recruiting initiatives to develop relationships with independent contractors in their assigned region with a focus on increasing service provider network memberships. This position will work as part of a team to identify coverage needs, target prospective members, and manage these leads through the completion of the enrollment process.

Summary of Responsibilities:

• Member Service Coordination
• Monitor and manage regional service request queue to organize, track, prioritize and process requests in a timely manner ensuring departmental performance and quality goals are met or exceeded
• Utilize the Internet and other sources to locate and hire new service providers to handle specific service requests
• Receive and process contractor inquiries and correspondence via telephone, mail, fax, or e-mail
• Communicate request status to customer and assigned service provider
• Credentialing
• Identify and interpret state and local regulatory contractor licensing standards for territories within the assigned region
• Evaluate contractor applications for accurate and current credentials including satisfactory insurance coverage and regulatory licensure/certifications for the trade or services performed
• Maintain current, accurate enrollment files containing application(s) and all required supporting documentation (i.e. regulatory and business licenses, IRS W-9 tax reporting form, Certificates of Liability coverage, etc.)
• Verify forms/documents received have necessary information in appropriate locations with minimal errors
• Service Provider Enrollment
• Contact prospective leads to introduce them to the benefits of becoming a member of the Cinch Home Services Service Provider Network, educate and qualify them on the membership requirements
• Prepare, deliver, receive, review and process service provider enrollment application(s)
• Establish service provider profile by entering data into computer and sorting/filing enrollment files alphabetically, chronologically, and numerically with minimal errors
• Aptitude of parts and components with residential HVAC, plumbing, and/or electrical systems including price points
• Meet and exceed, weekly, monthly and quarterly sales quotas
• Represents department for recruitment planning to support new and/or established client partnership
• Drive favorable results by managing external vendor lead sourcing and/or recruiting initiatives
• Effectively and efficiently manage cold call lists
• Coordinates sales efforts with Regional Management team
• Perform special projects and duties as assigned.

Education/Qualifications:

Experience

• High School diploma and AA degree or equivalent combination of education experience
• Prior credentialing and/or contractor enrollment experience a plus
• Experience in communicating with service contractors
• 3+ year experience with administrative duties
• 5+ years customer service experience
• 5+ years in sales and/or recruiting position with cold-calling experience is required

Skills

• Ability to perform multiple tasks with attention to detail
• Ability to perform effectively under conditions of variable workload/ priorities
• Ability to express ideas clearly and concisely, both orally and in writing
• Ability to communicate effectively with people via telephone
• Basic PC knowledge, internet usage preferred
• Proficiency in MS Office applications (Word, Excel, Outlook)
• Manage and prioritize assigned tasks
• Ability to work with cross-functional support departments