Snr Business System Analyst

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay - a company you can be proud to be with.

The Customer Service Technologies (CSTech) group supports technology infrastructure that is essential to eBay delivering a flawless customer support experience.

The Decision Automation and Product team is responsible for the automation, classification and prioritization of various types of requests that come in from our customers which otherwise would be worked manually. We have a passion to help customers as quickly and accurately as possible.

The Role:

As a Senior Business Systems Analyst within the Decision Automation and Product team you will work with Product Leaders, Operations leaders and business leaders to define and implement on eBays strategy for an outstanding decision engine.

The Senior Business Systems Analyst will also work closely with Policy owners to ensure accurate representation of policy and consequences in all business rules.

Responsibilities:

• Requirements elicitation with partners - policy managers, business leaders and turn them into a technical solution
• Support definition of long term road map for Decision Engine
• Creation of user stories to support development of Decision Engine
• Documentation of requirements and reports
• Analysis of business rules artifacts (requirements documents, process maps)

Skills and Experience:

• Analytical Thinking - ability to analyze information, pull data, compare and contrast trending data to draw conclusions and build action plans
• Critical Thinking-using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Organizational and Project Management-The ability to use technology and project management skills to pull requirements from a project document and successfully complete in a timely manner
• SQL or equivalent experience writing and running database queries
• experience as a product manager and senior BSA role

Benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn't just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay's Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

Jobs posted with location as "Remote - United States (Excludes CO, HI, NM, NYC)" excludes residents of Colorado, Hawaii, New Mexico and New York City.

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