Snr. Salesforce Administrator

Clearwater positions open to candidates located in greater Tampa Bay area.

The Snr. Salesforce Administrator will be responsible for higher technical knowledge of a facet of Salesforce as well as be involved with the ongoing development of our salesforce.com deployments. The Snr. Salesforce Administrator will be responsible for the day-to-day execution, configuration, support, maintenance, and improvement of our CRM platform.

Responsibilities:

• Operate and administer Salesforce.com and related services
• Act as a subject matter expert in at least one facet of Salesforce, such as Lightning, CPQ, Communities, etc.
• Handle administrative functions including workflows, process builders, flows, dashboards, reports, and various system configurations
• Perform installed package and integration upgrades as needed
• Assess operational risks and propose technical solution that will meet service expectations 
• Define and implement focused monitoring and analysis to further enhance the environment
• Field internal requests or issues from team members; assess common challenges of users; and then devise and implement solutions, automated processes, or documented procedures
• Develop, test, review, debug, document, enhance and integrate components to ensure that systems meet functional requirements and business needs
• Provide ongoing maintenance of applications and systems, working with key members to complete projects and troubleshoot issues. Evaluate and follow through on issues  and problems until resolved or escalated  
• Collaborate with Internal IT and InfoSec departments to ensure application performance, security and availability expectations are met
• Collaborate with stakeholders on gathering project requirements, subsequent build, and rollout
• Review work of the junior administrator(s), as well as the database manager(s) to ensure the quality of Salesforce, and its data

Minimum Qualifications:

• Bachelor’s Degree in information technology, related field or equivalent experience
• 5+ Years of applicable Experience as a Salesforce Administrator for the Sales Cloud
• 2+ Years Experience with Database Data Management
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with Copado a plus
• Salesforce workflow, flow, process builder, report, dashboard, and other configuration skills
• Salesforce dataloader
• SLDC/Copado experience a plus
• Strong verbal and written communications
• Excellent time management and organization skills
• Must demonstrate ability to communicate effectively at all levels of the organization
• Creative and analytical thinker with strong problem-solving
• Certified Salesforce Advanced Administrator (ADM 301), a plus