Snr. Technical Content Engineer (Hybrid)

KnowBe4 · Tampa Bay, FL

Company

KnowBe4

Location

Tampa Bay, FL

Type

Full Time

Job Description

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The Snr. Technical Content Engineer position is responsible for creating  and maintaining high-quality articles, tutorial videos, and product UI text to support KnowBe4’s products, features, and services. The ideal candidate acts as a mentor to other team members, taking initiative on special projects, and helping to keep our standards and best practices up to date.

Responsibilities:

  • Create and maintain technical documentation and tutorial videos for customers to support KnowBe4’s products and services
  • Interview subject-matter experts (SMEs) to gather information for technical documentation
  • Work with Product Managers to develop or review text for product UI
  • Attend meetings for assigned projects to represent Technical Content 
  • Actively advocate for KnowBe4 users in product development meetings
  • Mentor fellow team members about technical writing and UX writing principles
  • Take initiative to propose and/or lead special projects
  • Creates, reviews, and recommends updates to team processes and procedures
  • Assists team members in planning out new projects
  • Respond to internal requests for documentation additions or updates
  • Ensure quality, accuracy, consistency, and clarity within our knowledge base documentation, tutorial videos, and more
  • Track any updates/changes to KnowBe4’s products and services in our change log and release notes

Minimum Qualifications:

  • Bachelor’s Degree (Technical Communication, English, or related field) preferred
  • Minimum 3 years experience in technical writing
  • Minimum 1 year experience in UX writing
  • Experience with Google Docs
  • Experience with Microsoft Office (Word and Excel)
  • Excellent verbal and written communications (grammar, spelling, sentence structure) and proofreading skills
  • Ability to present and break down complex technical concepts in an easy-to-understand manner
  • Intermediate knowledge of HTML/CSS preferred
  • Self-motivated with excellent time management and organization skills
  • Ability to write collaboratively or independently
  • Ability to adjust to shifting priorities in a fast-paced environment
  • Familiarity with writing English for a global audience
  • Knowledge of Zendesk and Jira preferred
  • Experience with Agile software development methodology preferred

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Apply Now

Date Posted

10/28/2023

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