SOC Analyst

SOC Analyst

Leveraging our growing security product suite, a SOC Analyst contributes real world security insights to Fastly and our customers as we address Internet-scale threats.  Cloud security solutions enable our customers to benefit from extra visibility across the world and expertise from a central team. 

The Customer Security Operations Center (CSOC) team provides operational support for Fastly’s security products and services.  CSOC Analysts within this team focus on delivering outstanding security services to our customers.  The team works with the security, operations and customer organizations internally to respond to security threats faced on the Internet today.

As a 24 x 7 team, SOC analysts are expected to work either Tuesday through Saturday, Sunday through Thursday, or Monday through Friday shifts.

What You'll Do

The primary focus of this role will be around attack's and attack mitigation at the application layer where you will be responsible for monitoring analyzing and mitigating attack's and malicious activities. You will have the opportunity to work on some of the world’s most scalable distributed systems that handle around 10 million requests per second, as well as the world-class engineers who developed these systems.

CSOC analysts are responsible for the following duties:

• Provide an outstanding response to customer security issues
• Analyze web traffic and identify suspicious activity using various WAF and CDN logs
• Write, contribute to, and review security reports
• Manage security configurations for our customers
• Contribute to the processes and policies that scale our organization as we grow
• Provide security recommendation and attack mitigation steps to customers
• Work Hours: As a 24 x 7 team, SOC analysts are expected to work either Tuesday through Saturday, Sunday through Thursday, or Monday through Friday shifts.

What We're Looking For

Basic Qualifications:

• Strong troubleshooting experience on WAF and CDN products
• Strong interest in infosec and application security
• Working knowledge of core internet technologies like DNS, HTTP & TLS
• Deep understanding of the OSI model and able to explain potential exploit methods at each layer
• Experience in any IT or security operations, technical support, or research role
• Scripting ability in any modern language
• Contribute to the processes and policies that scale our organization as we grow
• Assist with the maintenance of existing runbooks and the ability to identify when a new one should be created
• Ability to work and learn with limited supervision
• Fluent spoken & written English required, adapting content for different audiences
• Interface with clients to address concerns or escalations; track and drive to closure any issues that impact the service and its value to clients
• Focused on delivering exceptional customer experiences

Preferred Qualifications:

• Analysis with log visualization tools (Grafana, Prometheus, Looker, Splunk, Elastic/ELK, or others)
• Apache/NGINX/IIS or other web server platforms
• Application server technologies and frameworks
• Cloud ecosystem knowledge & experience (AWS, GCP or similar)
• Unix/Linux or Windows system administration

We are not able to provide Visa Sponsorship for this position. You must be eligible to work in Singapore without the need for visa support to be considered for this position. 

Benefits

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

• We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.