SOC Analyst Level 2

OVERVIEW

In SilverSky, we believe that every organization, regardless of size, deserves an enterprise-class cybersecurity program. We deliver world-leading products and services for Managed Detection & Response, Endpoint Protection, Vulnerability Management, Email Protection, Security Device Management, Professional Services, Incident Response, and Security Partnerships.

We have built a strong team of high performing security experts and support staff, and we are constantly looking for new talent in our global sites - Morrisville (US), Belfast (UK), and Manila (PH). Our goal is to be the #1 customer focused organization in the cyber security industry, by continually delivering demonstrable customer security value through all of our partnerships, products, and services.

ABOUT THE ROLE

We are currently recruiting for SOC Analyst Level 2 to join our Security Operations Centre team. Analysts in SilverSky operate at the front lines of cyber security, actively reviewing, and analyzing data to identify potential threats to our customers worldwide. The best candidates are inquisitive, eager to learn, and possess a clear passion for the security industry.

Applicants should have 2+ years of experience in cyber security or related disciplines, and looking for their next career move to a more senior role.

The role is based upon a 24/7/365 shift pattern; supporting our Global SOC customers.

Once on shift: M-F, 11am-7pm with expectation to occasionally assist covering 24/7 shifts as needed.

Primary Responsibilities

• Analysis of security incidents using a selection of industry leading SIEMs.
• Actively engage with customers on potential ongoing security incidents.
• Proactively analyze event data to adapt and improve current detection coverage.
• Responsibility for performance of Security Monitoring team functions during Shift Operations.
• Work with internal partner teams with customer outcomes at the core.

Education and Experience

• Degree in a relevant technical discipline, OR.
• Relevant Industry certifications (Security+, CEH, GIAC, etc.), OR.
• Commensurate technical industry experience.

Required Skills and Competencies

• Willingness to learn new skills and proactively drive self-education.
• Good verbal and written communication skills and work well with a team across multiple locations.
• Ability to work in a team environment, to work under pressure, and show flexibility.
• Broad understanding & familiarity of with networking concepts & protocols (TCP/IP, UDP, DNS, DHCP, HTTP, etc.).
• Broad understanding & familiarity of Operating System fundamentals (Windows or Linux).
• Broad understanding & experience with fundamental cyber security concepts, such as types of cyber-attacks and why attackers perform them.
• Previous experience in a relevant technical role, such as a NOC, IT Team, or Support Team.
• Previous experience with other security detection technologies such as firewalls, IDS, or log management (Splunk, etc).
• Good customer service skill.
• Flexibility with working schedule; may it be day, mid, night and/or shifting and on calls.

Desired Skills and Competencies

• Experience working with a SIEM.
• Experience with coding and automation.
• Experience in a customer facing security role.
• Experience mentoring, supervising, or leading security analysts or IT professionals.
• Experience working in a shift-based environment.
• Experience with Sentinel One.
• Experience with installing agents, collectors, and troubleshooting would be a plus.

NB: The schedule for this role is Mondays – Fridays; with covering 24/7 shifts if needed. The successful candidate will be required to work in Morrisville, North Carolina office on a hybrid setup at least three (3) times a week or if required by the team and/or line manager.

NB: Consummate relevant experience may be accepted in place of missed criteria.

NB: There is no expectation of travel in this role.

NB: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.