SOC Coordinator

Job Description:

We are seeking a diligent and organized SOC Coordinator to join our Security Operations Center. As a SOC Coordinator at Intelligent Technical Solutions you will play a crucial role in managing scheduling, coordinating between various team members, and stepping in to assist as required. Reporting to the SOC Manager, this part-time role requires a flexible, team-oriented individual with excellent organizational skills.

Job Qualifications:

• Prior experience in a coordinating or scheduling role, preferably within a technology or cybersecurity context.
• Exceptional organizational and planning skills.
• Excellent written and verbal communication skills.
• Basic understanding of cybersecurity principles and SOC operations.
• Proficiency in using scheduling tools and software.
• Ability to adapt quickly and step into various roles as needed.
• A collaborative, team-oriented mindset.

Job Responsibilities:

• Coordinate and manage the schedule for the SOC team, ensuring coverage at all times.
• Act as a liaison between various team members, facilitating smooth communication and cooperation.
• Step in to assist in SOC operations as needed, demonstrating adaptability and resourcefulness.
• Contribute to maintaining a positive, collaborative work environment within the SOC.
• Collaborate with the SOC Manager and other stakeholders to ensure optimal efficiency and productivity of the SOC team.

Job Maintenance:

The ideal candidate will align with ITS’s commitment to continuous learning and adaptation. They should demonstrate a proactive approach to staying updated with the latest developments in the field and foster a similar culture within their team.

Job KPI's:

• Scheduling Accuracy: The ability to correctly schedule shifts ensuring that there are no gaps and that all required roles and shifts are adequately covered.
• Response Time: The speed at which the SOC Coordinator can respond to scheduling changes or issues. This might include sick leave, unplanned overtime, or other scheduling disruptions.
• Task Completion Rate: As the SOC Coordinator may have to step into various roles, the rate at which they complete assigned tasks effectively and accurately can be a valuable metric.
• Team Satisfaction: Since this role directly affects other team members, their satisfaction with the scheduling process and communication can be a key measure. This could be assessed through regular surveys or feedback sessions.
• Communication Efficiency: The effectiveness and timeliness of communication between different team members, shifts, or departments could also be a KPI. This might be measured by looking at response times, the speed of issue resolution, or feedback from team members.
• Reduction in Scheduling Conflicts: A reduction in the number of scheduling issues or conflicts over time could be a good indicator of the SOC Coordinator's effectiveness.

Pay rates start at $5/hr. and vary by experience and location.