Social & Community Manager, Vietnam

At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.

We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!

What You’ll Be Doing

• Create, grow and nurture an engaged community of crypto enthusiasts in Vietnam through various social/online platforms (e.g. Facebook Group, Telegram Group, X/Twitter, TikTok, Reddit).

• Monitor and moderate community discussions, ensuring a respectful and inclusive environment.

• Manage social media accounts, including planning and posting relevant content and responding to direct message inquiries.

• Handle customer inquiries promptly and professionally working with our customer support team to resolve issues and enhance overall user satisfaction.

• Represent OKX as a helpful and knowledgeable thoughtleader in the crypto and Web3 community.

• Ensure seamless communication between global and local teams, collaborating with other business units to develop strategies for community growth and retention.

• Assist in organising and promoting events, sponsorships and meet-ups, office management and administrative support as needed.

• Stay updated on the latest Blockchain trend, and share relevant insights with the team.

What We Look For In You

• A positive, energetic, and passionate individual who demonstrates a high level of professionalism.

• Enthusiasm and interest in the cryptocurrency space, actively staying informed about market trends and a knack for keeping communities engaged

• Strong written and verbal communication skills, with the ability to articulate complex concepts in a clear and concise manner.

• Proven experience in successfully building and nurturing online communities, fostering positive interactions and creating an inclusive environment.

• Ability to adapt to a dynamic, evolving and highly regulated industry.

• A deep understanding of the local culture and market dynamics in Vietnam.

Perks & Benefits

• Competitive total compensation package

• L&D programs and Education subsidy for employees' growth and development

• Various team building programs and company events

• More that we love to tell you along the process!