Social Media Community Coordinator

About Prepared Hero

Prepared Hero is an innovative DTC ecommerce brand dedicated to equipping individuals with high-quality, reliable products for unexpected situations. Our range extends across various categories, ensuring our customers are prepared and confident to face any unforeseen circumstances in their daily lives.

As a trailblazer in the industry, Prepared Hero is committed to providing a seamless, user-friendly shopping experience, ensuring our customers have easy access to our life-saving and convenient products. We stand for readiness, quality, and a customer-centric approach, promising peace of mind and preparedness. Our mission goes beyond transactions; we aim to educate and empower communities to be their own heroes.

About the Role

We are seeking a dedicated and enthusiastic Social Media Community Coordinator to join our team. This role involves responding to comments, addressing both customer service inquiries and engaging with our community through fun and interactive responses. The ideal candidate will be able to craft and implement a comprehensive community strategy, create insightful reports based on comment analysis, and assist the Social Media Manager as needed. Strong communication skills, a deep understanding of social media platforms, sense of humor, and the ability to foster positive interactions are essential for success in this role.

What you will do:

Respond to Comments and Inquiries:

• Address customer service questions and concerns promptly.
• Engage with the community through fun and interactive responses.

Community Strategy Development:

• Craft and implement strategies to foster a vibrant and engaged community.
• Monitor and evaluate the effectiveness of community strategies and make adjustments as needed.

Report Generation and Analysis:

• Create detailed reports based on community interactions and comments to be shared with cross functional teams.
• Analyze feedback and trends to inform content and strategy improvements.

Support to Social Media Manager:

• Assist the social media manager with various tasks and projects.
• Collaborate on larger social media campaigns and initiatives.

Community Monitoring:

• Keep an eye on social media channels for emerging trends and issues.
• Ensure that the community guidelines and policies are adhered to.

Engagement Activities:

• Work with the Social Media Manager to organize and manage online events, polls, and contests to boost community engagement.
• Promote a positive and inclusive community environment.

Cross-Platform Interaction:

• Ensure consistent brand voice and community engagement across multiple social media platforms.
• Coordinate with other team members to align community activities with broader marketing efforts.

What we are looking for:

• Experience:
• Proven experience in community management, social media coordination, or a related role.
• Experience with major social media platforms (Facebook, Instagram, Twitter, TikTok, etc.).
• Skills:
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to engage and build relationships with diverse online communities.
• Proficiency in social media management tools (e.g., Hootsuite, Sprout).
• Copy writing skills are a plus.
• Sense of humor.
• Analytical skills to interpret social media metrics and insights.
• Knowledge:
• Understanding of social media algorithms, trends, and best practices.
• Familiarity with customer service principles and practices.
• Knowledge of SEO and content optimization is a plus.
• Education:
• Bachelor’s degree in Marketing, Communications, Public Relations, or a related field preferred.
• Personal Attributes:
• Creative thinker with the ability to generate engaging ideas.
• Highly organized with the ability to manage multiple tasks and projects simultaneously.
• Proactive and self-motivated, with a strong attention to detail.
• Ability to work collaboratively in a team environment and adapt to fast-paced changes.
• Additional Requirements:
• Passion for the brand and an understanding of its mission and values.

Benefits

• Base salary range of $48,000-$53,000 with flexibility depending on background and experience;
• Comprehensive medical insurance reimbursement package for medical, dental, and vision
• Unlimited/PTO + Regional Holiday time off

• End-of-year bonus;
• 401k + company match
• Wellness & workspace budget;
• Fully remote position with flexible working schedule.