Social Media Community Manager

Currently hiring for remote employees in the following states: Alabama, Georgia, Michigan, Oklahoma, Tennessee, and Texas

In this role, you will provide strategic direction as well as day-to-day engagement for global brands to fast-growing small and mid-size companies. The Social Media Community Manager must be methodical, organized, and highly self-disciplined. Attention to detail is key.  

Due to the nature of social media taking place 24/7, this position has non-traditional work hours. TruePoint uses an alternative work schedule (AWS) instead of a traditional fixed work schedule (e.g., 8 hours per day, 40 hours per week). Your schedule will include a mix of daytime, nights, weekends, and holidays. As long as the community manager keeps up consistent training and delivers quality work in good standing with agency and client expectations, they will be able to work remotely. However, they are required to attend team, agency, and client meetings in office and client meetings on-site, as needed. TruePoint and/or its clients will provide consistent training on platforms and techniques for engaging with social media users.  

TruePoint is seeking a team player with a passion for social media to join our community management team for a global brand. This person is methodical, organized, and highly self-disciplined. Attention to detail is key. 

Engage on positive news and share relevant information/content/links to (~70%); respond to customer inquiries on various channels including working with online Customer Care team (~30%). 

Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Working with managers to identify and flag trends. 

• Contribute to development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports. Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results. All communications must be customized to clients' tone, voice, and style. 
• Monitor and respond to customer inquiries across established social media channels including Facebook and Twitter, and act as liaison with online Customer Care team. 
• Engage with customers on news, products, and services and share relevant information/content/links. 
• Identify and flag trending topics. 
• Provide standardized reporting at the completion of each shift and as-needed during times of crisis and high-volume activity. 

Qualifications 

• Genuine interest in developing expertise in social media; proactively shares industry insights.  
• Professional experience using enterprise-publishing and listening tools. Adept at Sprinklr is a plus.  
• Strong communication skills, both written and verbal. Exceptional attention to detail. 
• A digital native with a functional understanding of multiple social media platforms. 
• Ability to work remote, flexible schedule (some nights, weekends, and holidays). Holidays are recognized with paid time off. May require travel. 
• Hiring for various levels from 1-5 years experience.

Primary Responsibilities 

• Adept at using enterprise-publishing and listening tools to successfully conduct social listening, proactive engagement, reputation management, and crisis communications.  
• Provide content writing and real-time counsel for effective brand community management across a variety of social networks. 
• Contribute to reporting, auditing of client and industry social media. Conduct standardized reporting and analysis real-time and as needed during times of crisis and high-volume activity. 
• Develop error-free messaging and content in real-time to support clients' social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics. 
• Provide timely updates to account leadership, and the client, ensuring goals and objectives are met. 
• Support digital media team with administrative tasks in a timely and professional manner. As needed, contribute to strategic development of client and agency plans, content, and campaigns. 
• Contribute to developing and retaining successful agency and clients' processes that ensure success, including training guides, checklists, templates, plans, and case studies. 

Operational Leadership 

• Track/enter time with precision on a day-to-day basis.  
• Effectively maintain a monthly expense report and reconciliation.  
• Interact professionally with client executives and team, possess excellent interpersonal skills.  
• Be self-sufficient, meet deadlines, and provide the best quality materials.  
• Work well on a team; proactively contribute recommendations to enhance results.  
• Understand and facilitate purchase order process; initiate and track vendor billing accurately. 

We offer a dynamic workplace, fun culture, competitive salary, health care benefits (medical, dental, and vision insurance), 401 (k), and more.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.