Social Media Community Manager

Company Description

When it comes to being wild, we know a thing or two. We're not afraid of trying something new or the hard work it takes to make it happen. It's in our DNA. We've turned a family recipe into a new snacking category. And the wilderness into the world's largest meat snack business, that's still proudly family owned and operated.

We're a company built by innovators, and are driven to not only satisfy your hunger, but to also feed your journey – whether that journey is on the road, on the run, at the campground, at the playground, in the office or in the moment. It’s a journey we share with you. It’s the journey forward of our people, of our communities, of our category…with a reverence for quality and an irreverence for the status quo.

 At Jack Link's Protein Snacks, we see every moment of every day as an opportunity to move forward, to forge new ground. To realize our vision of becoming the World’s #1 Protein Snack Company. We never give up. You never give up. Together, we keep going. Are you wild enough to join us?

Jack Link's Protein Snacks is a global leader in snacking and the No. 1 meat snack manufacturer worldwide. Family-owned and operated with headquarters in Minong, Wisconsin, Jack Link’s Protein Snacks also has a large corporate hub in Downtown Minneapolis, Minnesota. The company is made up of over 4,000 passionate team members, across 11 countries, who share an uncompromising commitment to delivering awesome products and feeding the journey of those who move things forward. The Jack Link’s Protein Snacks portfolio of brands includes, Jack Link’s, Lorissa’s Kitchen, BiFi, Peperami, Wild River, Golden Island and Country Fresh Meats.

Job Description

Join Jack Link's as a Social Media Community Manager to create, plan, and post content across all social channels utilizing native platforms and in-house social scheduling/monitoring tools!

The responsibilities shall consist of, but not be limited to, the following:

• Consult on and manage an ongoing social content calendar for all relevant social media channels.
• Collaborate with internal and external creative team to create and curate high-quality, relevant social content.
• Maintain a deep understanding of each brand’s identity and target positioning with core audiences. Be a steward for the Jack Link’s house of brands; ensure brand voice and personality comes through in all social posts and conversations.
• Engage with audiences on owned social channels and build relationships by regularly engaging with like-minded brands and influencer feeds.
• Maintain an excellent response time by responding to all customer complaints and questions across all social channels through in-house social community management too.
• Support influencer programs by approving and providing feedback on influencer social content, organizing product orders, and monitoring performance.
• Collaborate with external agencies to ensure best in class monthly and quarterly reporting.
• Lead post-specific reporting highlighting wins and providing recommendations on potential optimizations.
• Stay informed of social media marketing trends and social channel capabilities as they rapidly evolve and provide channel and community insights with actionable next steps on an ongoing basis.

Qualifications

Required Education:

• BA Marketing, Journalism or equivalent

Required Experience:

• 2+ years of executing social media initiatives with demonstrated success bringing exciting, forward thinking ideas to life
• Experience working with a wide range of creative formats including: image, video, and link content, as well as newer formats such as ephemeral content, live videos, 360 videos and images, and GIFs
• Ability to create and edit original brand, product and lifestyle content using photography or video
• Strong knowledge of social content best practices and content specifications in Facebook, TikTok, Instagram, YouTube and X/Twitter
• Experience using social media tools such as Sprout Social or similar platforms.
• Self-starter, motivated, resourceful, and can take a project from start to completion. The ideal candidate is passionate about the brand, optimistic, and sees opportunity everywhere in our fast-paced, changing work environment.
• Strong interpersonal and communication skills are a must. This role requires constant collaboration with other stakeholders

Preferred Experience: 

• Past Agency experience

JACK LINK’S CORE VALUES:

Company values: Be Real, Speed Matters, Stewardship, Relationship Driven, Self-Discipline, and Show Awesome Character.

Additional Information

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:
Jack Link’s provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.

E-VERIFY:
Jack Link’s is participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For information about the E-Verify program, please visit: http://www.uscis.gov/e-verify/employees

All your information will be kept confidential according to EEO guidelines.