Social Media & Community Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Social Media & Community Lead based in United Kingdom.

As a Social Media & Community Lead, you will shape and scale global social media and community strategies across multiple regions, helping to strengthen brand reputation and customer engagement. In this strategic leadership role, you will establish governance frameworks, best practices, and operational standards that empower regional teams to deliver consistent, high-impact initiatives. Working closely with cross-functional stakeholders, you will transform community feedback and social insights into meaningful business recommendations that influence products, campaigns, and customer experiences. This is an excellent opportunity for a collaborative and data-driven professional who thrives in fast-paced digital environments and enjoys building scalable programs with global reach while making a measurable impact on business growth.

• Lead the global social media and community center of excellence, defining regional strategies, governance models, and operational frameworks across all social and community channels.
• Develop scalable playbooks, processes, and best practices that enable regional teams to execute consistent and effective social media and community initiatives.
• Gather, analyze, and consolidate customer feedback, community insights, social listening data, and sentiment analysis to support informed business decisions.
• Strengthen brand reputation by driving community engagement initiatives and supporting online reputation management across key markets.
• Collaborate with Product, Marketing, PR, Customer Experience, and regional teams to ensure community insights are incorporated into product launches, campaigns, and customer communications.
• Coach and support regional teams through training, knowledge sharing, campaign frameworks, and operational guidance to improve execution quality.
• Define and monitor key performance indicators related to community health, engagement, sentiment, and social media effectiveness.
• Identify opportunities to optimize tools, governance, workflows, and collaboration between global and regional teams.

Requirements

• 6+ years of experience in social media, community management, digital marketing, brand strategy, or a related field within a fast-paced digital environment.
• Proven experience leading regional or global social media and community functions across multiple international markets.
• Strong knowledge of social listening, online community engagement, customer sentiment analysis, and reputation management.
• Experience designing scalable governance models, operational frameworks, playbooks, and best practices.
• Excellent stakeholder management skills with the ability to collaborate and influence cross-functional teams and senior leaders.
• Strong analytical, communication, and presentation skills, with the ability to convert customer insights into strategic business recommendations.
• Strategic mindset with a strong understanding of how social media and community initiatives contribute to brand growth and business performance.
• Data-driven, collaborative, commercially minded, and comfortable working in a high-growth, fast-paced environment.

Benefits

• Study and professional development funding.
• Regular internal events, workshops, and team-building activities.
• Opportunity to collaborate with diverse, international teams.
• Career development and advancement opportunities within a growing global organization.
• Internal mobility programs supporting long-term career progression.
• Flexible remote working environment.
• Dynamic, innovative, and collaborative company culture.