Social Media Manager​

Social Media Manager​

About Us:

ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the globe with 30+ members based in Austin, Texas. We are seeking an ambitious and self-motivated individual with a positive attitude and a strong collaborative mindset.

What You’ll Do:

The Social Media Manager will develop and execute a comprehensive social media strategy that aligns with our brand voice and business goals. You will work closely with cross-functional teams to create compelling content that engages our audience, builds brand awareness, and drives customer acquisition.

Your Impact:

• Develop, implement, and manage social media strategies across multiple platforms (LinkedIn, Twitter, Facebook, Instagram, etc.).
• Create engaging content, including graphics, videos, and blog posts, that aligns with ShipperHQ's brand voice and resonates with our target audience.
• Monitor social media channels for industry trends, competitive insights, and emerging platforms to ensure ShipperHQ remains a leader in the space.
• Analyze social media performance metrics to optimize campaigns, increase engagement, and drive growth.
• Collaborate with the marketing, sales, and product teams to ensure consistent messaging across all channels.
• Engage with our online community by responding to comments, messages, and reviews in a timely and professional manner.
• Stay up-to-date with the latest social media best practices and technologies.

What We’re Looking For:

• Experience: 
  • Proven experience as a Social Media Manager or similar role in a fast-paced, data-driven environment.
  • Excellent knowledge of social media platforms, trends, and best practices.
  • Strong copywriting, content creation, and visual design skills.
  • Exceptional organizational skills and attention to detail.
  • Ability to manage multiple projects simultaneously and meet deadlines.
  • Strong communication and interpersonal skills, with the ability to work collaboratively across teams.
  • Ability to use data to drive decision making 
• Tech-Savvy: 
  • Expertise in B2B SaaS within the tech industry
  • Strong knowledge of marketing software and CRMs
  • Familiarity with leveraging AI to enhance strategies and processes
  • Knowledge of digital marketing principles and SEO best practices
  • Experience with HubSpot is a plus
• Personality traits: 
  • Thrive in a fast-paced, dynamic work environment
  • Exceptional time management skills with the ability to prioritize effectively, and meet deadlines while managing multiple projects at once. 
  • Analytical mindset with the ability to interpret data and metrics to optimize social media campaigns.
• Attitude: 
  • You're adept at navigating ambiguity and excelling in dynamic, rapidly growing organizations. You approach challenges with a positive attitude and take initiative to find solutions.

Why ShipperHQ?

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies because of our collaborative learning culture that fosters continuous growth and innovation.

Benefits and Perks:

• Collaborate with a motivated team, directly tying your results to organizational success
• Enjoy 22 days of PTO plus public holidays
• Benefit from 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave

Logistics:

• This is a full-time position working out of our Austin, TX office 2 days a week
• Compensation is based on experience

At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.