Social Media Manager

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We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Kuala Lumpur, Malaysia

About the role

Cloudflare is looking for a Social Media/Community Manager to join our team, focusing on building and evolving our social presence across Asia Pacific. In this role, you’ll be the digital face of the company and a key partner and advisor to teams across the company that want to connect with our community of users and prospects. 

This is a role that will work with many teams at Cloudflare, helping to find and tell stories that matter to our online audiences in Asia Pacific, as well as around the globe. The speed, the technical accuracy and the respect you share with the community every day is at the core of whether a prospect or customer chooses to be a Cloudflare advocate. You play a major role because Cloudflare is a deeply authentic brand that aims to differentiate by the high quality of each customer interaction. You come with high standards of social posting etiquette and have direct examples of how to resonate a great brand online and tailor content for regional audiences. 

As a rapidly-growing public company, this is an exciting opportunity to join an expanding Communications team and to help continue building Cloudflare’s story.

What you will do:

• Manage deployment and maintenance of Cloudflare social media properties
• Be the face of Cloudflare in key rapid response social channels like X, Instagram, Facebook, and LinkedIn, as well as channels that may be unique to Asia Pacific
• Spearhead Cloudflare’s presence on additional Asia Pacific-specific social channels 
• Identify the right local channels to help penetrate non-English speaking markets 
• Provide relevant insights in technical industry forums like StackExchange and HackerNews, and manage Cloudflare’s presence on popular review/comparison sites 
• Coordinate localized communications across Asia Pacific social channels and the Cloudflare blog
• Synthesize feedback across community channels for internal reporting to stakeholders
• Continually expand the social pie by finding new social channels to get engagement
• Influence and guide engagement by employees with the community
• Manage relationships with key social intelligence vendors 

What you will bring:

• Immense curiosity to learn every intricacy about Cloudflare's business and our expanding feature set  
• Experience with localizing social media strategy for Asian markets 
• Tech savviness to relate effectively with our technical audience
• Strong written skills and wisdom about the nuances of a great digital body language
• Direct experience in expanding both company managed communities and third party online communities
• Basic SEO knowledge to ensure that social postings complement Cloudflare's SEO footprint

Bonus points:

• Functional understanding of one or more of the following languages: Simplified Chinese, Japanese, Korean
• Background in web security, web performance, networking or edge services
• Experience communicating to a global audience
• JIRA is one of your happy places
• You are a Cloudflare customer for your own personal domain