Social Media Moderator

Job Title:  Social Media Moderator

Location:Remote

Working Hours: 40hrs/week (Full-time)

JOB OVERVIEW:

Welcome to an exciting opportunity in the world of digital engagement! We are currently seeking a skilled and enthusiastic Social Media Moderator / Outreach Associate to join our creative team. This role is instrumental in maintaining a positive online presence and fostering meaningful connections with our audience.

Responsibilities:

• In a timely manner, cross-train with the Content Marketing and Customer Service teams
• Actively monitor and engage with the online community across various social media platforms, including Facebook, Instagram, and other relevant channels.
• Respond promptly to comments, messages, and mentions, embodying the brand voice and ensuring a positive user experience, as well as going above and beyond to resolve problems for our Members  
• Implement content moderation strategies to maintain a respectful and brand-appropriate online environment.
• Identify and address any inappropriate or harmful content, escalating issues as necessary.
• Foster a sense of community by initiating and participating in conversations with followers.
• Collaborate with the creative team to develop and implement community-building initiatives.
• Proactively identify and engage with potential influencers, partners, and collaborators in the online space.
• Execute outreach strategies to expand our brand reach and foster mutually beneficial relationships, including posting on forums that our target audience visit
• Ensure consistency in brand messaging and visual representation across channels.
• Utilize social media analytics tools to track engagement metrics, audience sentiment, and overall social media performance.

Requirements

• Demonstrated experience in managing and moderating social media accounts.
• In-depth knowledge of social media platforms, trends, and best practices.
• Strong written communication skills with an ability to engage effectively and professionally with diverse audiences.
• Proven ability to take initiative in identifying outreach opportunities and addressing community needs.
• Work collaboratively with the creative team, content creators, and other departments to ensure cohesive brand representation.
• Ability to navigate and moderate online discussions, addressing both positive and negative interactions with professionalism.
• Comfortable using social media analytics tools to extract meaningful insights and inform decision-making.