Social Media Response Analyst

This is a hybrid role (3 days in the office/2 days remote).

About Your Team: 

Interactive Brokers Group seeks a Social Media Engagement Specialist to work in a fast-paced, dynamic, and demanding environment. The ideal candidate will review and respond to inquiries on all social media channels and focus on improving the firm's image and reputation on social media.

Responsibilities

• Monitor social media channels.
• Interact with users and respond to social media messages, inquiries and comments.
• Liaison with other groups within the firm to solve complex issues
• Gather feedback from clients to improve operations and functionality shortcomings.
• Review analytics and create reports on key metrics.

Qualifications, Skills & Attributes

• Bachelor's degree in Finance, Economics or Marketing
• Understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed income
• Strong verbal and written communication skills
• Problem solver, attention to detail, fast learner, and team player
• Analytical, self-motivated and directed
• Proficient experience using Microsoft Office suite products
• Registrations: FINRA Series 7, 63 or ability to obtain licenses

To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills
• Outstanding organizational and time management skills

Company Benefits & Perks

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with a competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events, including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups