Social Reporting Specialist (Philadelphia, PA)

Do you enjoy working with a top-notch team and being part of a growing, passionate, and forward-thinking company? Athena is becoming the best and most intensive high-touch consulting group in the country. Our exceptionally high standards and whole-brain, full spectrum approach has earned us an enviable reputation across multiple industries and fueled our impressive growth. Athena brings an artful mix of creativity and facts-based insight to make even complex matters engaging, memorable, and impactful.

Athena is looking for a talented social media specialist to support our social media monitoring, alerting, and reporting projects. A successful candidate must have solid research skills, a love of social data, strong time management skills, be very detail oriented and self-motivated. This is a great opportunity to gain hands-on experience analyzing social media engagement and adding immediate value to clients.

A key component of the job will focus on social and digital brand tracking. The social media specialist will demonstrate a high level of expertise managing multiple client priorities and the technical knowledge to quickly discern when issues need further escalation. The specialist will have a deep familiarity with multiple social media and digital channels, can think critically when analyzing social media engagement, and has excellent business acumen.

Requirements

What you'll be responsible for:

• Interpreting data and determining trends within large amounts of social data, facts, and figures
• Understanding and staying up-to-date with client brand priorities including announcements, events, public relations issues, and industry news
• Conducting qualitative and quantitative research
• Proofing materials to ensure high quality and consistent output
• Developing approaches to improve social monitoring efforts and automating processes
• Effectively working as part of a team of specialists and supervisors
• Collaborating effectively with the broader client Reporting and Insights team

Skills and experience you should have:

• Strong and demonstrable experience in digital and social media

• Ability to actively derive insights from digital and social data
• Passion for analytics and problem-solving
• Committed to going above and beyond for clients
• Strong written, verbal, and online communication skills with an understanding of how to follow and incorporate consistent tone
• Detail-oriented and demonstrated research skills
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary to ensure day and evening coverage

Other Requirements and Qualifications

• Experience or degree in communications, digital, social media, customer experience, community management or marketing preferred
• Social media monitoring, social listening, or social analytics experience preferred
• Experience in a tech-related industry, preferably telecommunications, is a plus
• Excellent writing and communication skills

Benefits

• Medical/Dental benefits including 1K Health Reimbursement Account
• Matching 401K

Curious about your career path at Athena? This role is at the Analyst Level within Athena's career-path structure for the Delivery Team. This team has the following levels of progression for growth and development.

Specialist --> Analyst --> Sr. Analyst --> Manager --> Sr. Manager --> Director --> Sr. Director --> Managing Director

Athena is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at 866.299.6040.