Social Services Program Coordinator

Major Responsibilities:

• Ensures implementation and maintenance of the program infrastructure. Attends and/or facilitates appropriate meetings with local, regional and State entities ensuring focus on service strategies.
• Evaluates program outcomes, productivity standards, and patient demographics; compiles and presents data to leadership on specific indicators to measure the provision of care quality and effectiveness. Ensures reliable research and statistical techniques are used to analyze data to plan and evaluate program success.
• Acts as liaison between community agencies, clinical program staff, patients, and other healthcare professionals, assists and provides guidance with case management services, patient care planning and patient scheduling. Develops strong relationships with physicians, community organizations/leaders to enhance program recognition and growth.
• Responds to community education and outreach needs. Provides education, outreach, and training to staff and other service providers regarding processes and procedures, eligibility requirements, and changes to various programs.
• Provides crisis intervention to new and current clients utilizing appropriate techniques when responding to individuals. Identifies client needs, support systems, and necessary services to client families. Directs communication among the client, the payer, the primary care provider, and other service delivery professionals.
• Identifies growth opportunities and program development needs, collaborates with program leadership and physicians to develop these areas. Establishes referral mechanisms with new providers to increase patient volumes utilizing research based information, trends, professional promotion ideas, etc.
• Develops and implements plan for program quality improvement in collaboration with internal quality departments. Establishes quality indicators for benchmarking patient data to evaluate program success and demonstrate excellence in clinical care and service. Identifies performance improvement issues and makes recommendations for change.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree in Human Services or related field.

Experience Required:

• Typically requires 3 years of experience in human services, case management, and crisis intervention working with County/State programs or in a community based setting.

Knowledge, Skills & Abilities Required:

• Knowledge of community based programs for diverse populations.
• Knowledge of community resources with the ability to network within the community at large.
• Good presentation, verbal and written communication skills.
• Demonstrated analytical, organizational and project management skills.
• Intermediate computer skills including experience in using Microsoft Office or similar products.

Physical Requirements and Working Conditions:

• Generally exposed to normal office environment.
• Position requires travel. May be exposed to road and weather hazards.
• Operates all equipment essential to performing the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.