Software Customer Support Specialist

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone. 

As a Software Support Specialist, you will assist our software customers during scheduled software support hours. Your primary responsibility will be to work with campground and resort staff on inbound call/email/chat questions in a range of difficulty. You will become a master of the ‘ins and outs’ of the Campspot reservation software. You will be expected to courteously share this expertise with campground management and staff at their request by phone, email, and remote desktop demonstration. A high level of technical ability is preferred.

This position may have occasional schedule variances for holidays or department needs and must have flexibility to adjust schedule as needed. The current opening will have a starting schedule of Sat/Sun 9a-6p ET and M-W 11a-8p ET.

This is a full-time, salaried position within the Campspot team based in Grand Rapids, Michigan. The support team primarily works remotely and has offices available in downtown Grand Rapids. While this is a fully remote role, candidates local to Grand Rapids will be the first to be considered and will be highly prioritized.

Qualifications

• Excellent written and verbal communication skills
• Patient and courteous demeanor when working with customers
• Availability to work the above mentioned schedule
• Attention and obsession for detail and accuracy
• Effectively and efficiently solve problems ranging in difficulty
• Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities

Preferred Qualifications

• 2+ years experience in customer service or related roles such as sales, account management, customer success, etc.
• Experience working in the recreation/hospitality/tourism industry
• Experience working with Software as a Service (SaaS)
• Proficient in Google Business Suite and Microsoft Office, specifically MS Excel

Why join Campspot?

• Flexible and casual work environment: we offer flexible PTO and a remote-friendly workplace
• Competitive benefits, including employer-paid medical and life insurance, as well as dental, vision, and disability insurance options
• 401(k) plan with employer match
• Starting base compensation: $43,888-45,000

Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We’re looking to grow with people who embody our culture of learning, collaboration, and innovation. Today our portfolio includes two distinct but synergistic products: 

1. Campspot Management Software is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology, allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities. 

2. The Campspot Marketplace (campspot.com and Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspot’s inventory is 100% bookable and includes robust filters to help travelers customize their travel experience.