We are seeking an highly skilled and motivated L3 Engineer(Software Developer) to join our dynamic team working on AIOps/NetCool Hybrid Cloud Domain. As an L3/Dev Engineer you will be responsible for providing advanced technical support troubleshooting complex issues and guiding support engineers in solving escalated problems. This position requires strong technical knowledge problem-solving skills and the ability to collaborate with cross-functional teams.
* Provide expert-level product support for IBM customers across the globe.
* Troubleshoot diagnose and resolve escalated technical issues from customers.
* Perform root cause analysis and implement long-term solutions for recurring issues.
* Develop and maintain technical documentation processes and troubleshooting guides.
* Collaborate with multiple Development squads SRE and Support Engineer teams to resolve complex technical issues.
* Provide mentoring and training to support engineers (L2).
* Act as a subject matter expert for specific technologies or systems related to the product.
* Experience with troubleshooting software and network issues.
* Min 2 years of hands on coding experience with Go Lang NodeJS and Python.
* Proficiency in SQL Linux Kubernetes OpenShift
* Excellent communication skills to interact with stakeholders and report on technical issues clearly.
* Strong analytical and problem-solving skills.
* Ability to work independently and manage multiple tasks simultaneously.
* Demonstrated Go Lang Node.js python and/OR Java script expericence.
* Demonstrated excellence in problem-solving with the ability to tackle complex issues and find effective solutions
* Strong knowledge of Integration technologies cloud computing Software Development methodologies
* Knowledge of Agile methodology
* Prior experience in a customer-facing debugging troubleshooting/etc role.