Software Development Manager - Pharmacy and Diet Engineering

Chewy

Software Development Manager - Pharmacy and Diet Engineering

Posted 10 Hours Ago

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Boston MA USA

Hybrid

149K-225K Annually

Senior level

eCommerce • Healthtech • Pet • Retail • Pharmaceutical

At Chewy our mission is to be the most trusted and convenient destination for pet parents and partners everywhere.

The Role

Lead two engineering teams in Pharmacy Operations at Chewy managing complex software systems and integrating AI for improved workflows while ensuring high availability and operational excellence.

Summary Generated by Built In

Job Description:
We are hiring awesome humans and we hope that includes you!
Are you looking for more than just a job? At Chewy you'll find yourself on a career path with other awesome humans like yourself. You'll be part of a culture that values everything that you do who you are and the goals you have set for your career. We want to give you the opportunity to grow earn competitive pay and be happy while you do it. Sounds simple but we love it.
Your Opportunity:
Chewy is hiring a Software Development Manager to lead critical engineering teams within our Pharmacy and Diet Engineering organization. In this role you will own and evolve the systems that power our pharmacy operations supporting pharmacists veterinarians and pet parents through seamless safe and highly efficient experiences.
You will lead teams responsible for building Chewy's flagship pharmacy user experience integrating AI into core business workflows and scaling systems that balance safety accuracy and speed across the prescription lifecycle. You will own systems that directly impact millions of prescriptions and time-sensitive pet health decisions. This role sits at the intersection of technology healthcare and operations directly contributing to Chewy's mission to be the most trusted and convenient destination for pet parents.
Come join a team that is redefining what modern pet pharmacy systems can look like by combining innovation operational excellence and a deep commitment to pet health.
What You'll Do:

Lead and develop two engineering teams (8-10 engineers) responsible for Pharmacy Operations systems including pharmacist and veterinary service experiences
Own the technical and operational delivery of complex workflows that power prescription processing approvals and communications
Partner closely with Pharmacy Operations Product and cross-functional stakeholders to deliver solutions that improve safety speed and scalability
Provide architectural guidance and technical leadership ensuring systems are designed for high availability performance and reliability
Drive the evolution of Chewy's next-generation pharmacy UX focusing on usability and operational efficiency
Identify and implement opportunities to integrate AI/ML capabilities into pharmacy workflows to improve automation and decision-making
Establish and uphold engineering best practices across design development testing and deployment
Champion Engineering Operational Excellence including improving development processes system observability incident management and continuous delivery practices
Build strong partnerships across organizational boundaries acting as a trusted technical and business leader
Hire mentor and grow engineering talent fostering a culture of ownership innovation and continuous improvement
Define and track success metrics such as system reliability throughput and operational efficiency ensuring consistent delivery against business goals

What You'll Need:

BS in Computer Science Engineering or a related field or equivalent practical experience
7+ years of experience in software development including designing and building scalable distributed systems
3+ years of experience leading engineering teams as a people manager
Demonstrated experience delivering complex high-impact software systems in a fast-paced environment
Strong technical depth with the ability to guide architecture and design decisions across multiple systems
Experience building and operating highly available scalable systems in cloud environments such as AWS
Proven ability to partner effectively with cross-functional stakeholders and translate business needs into technical solutions
Strong communication skills with both technical and non-technical audiences
Experience working in Agile or Scrum environments and driving execution across multiple teams

Bonus:

Experience in healthcare pharmacy or other regulated domains
Experience integrating AI/ML solutions into production systems or business workflows
Familiarity with modern Java-based ecosystems such as Spring Boot
Experience with cloud infrastructure and orchestration tools such as AWS and Terraform
Background in building systems that support operational workflows or internal tools at scale

What You'll Get:

A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise Chewtopians are encouraged to bring their perspectives to deliver on our mission!
Work in a culture that cares with managers who value you and your career journey. Be empowered to think big thrive on delivering results and to become your best.

Development of meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups and celebrate inclusivity with various company events programs and activities.
Comprehensive medical dental vision benefits in addition to wellness programs and resources enabling you to be your best self in and outside of work.

The base salary range for this role is $149000 - $225000.00.

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience education and work location. In addition this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits such as medical/Rx vision dental life disability hospital indemnity critical illness and accident. We offer parental leave family services benefits backup dependent care flexible spending accounts telemedicine pet adoption reimbursement employee assistance program and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy please click here.

Skills Required

BS in Computer Science Engineering or a related field or equivalent practical experience
7+ years of experience in software development including designing and building scalable distributed systems
3+ years of experience leading engineering teams as a people manager
Strong technical depth with the ability to guide architecture and design decisions across multiple systems
Experience building and operating highly available scalable systems in cloud environments such as AWS
Proven ability to partner effectively with cross-functional stakeholders and translate business needs into technical solutions
Strong communication skills with both technical and non-technical audiences
Experience working in Agile or Scrum environments and driving execution across multiple teams

What the Team is Saying

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The Company

HQ: Boston MA

17800 Employees

Year Founded: 2011

What We Do

Who We AreChewy is where pet parents find everything they need for life with pets from food to fun to pharmacy. We make pet care easier more informed and more joyful through fast reliable delivery and award-winning 24/7 Customer Care including access to pet health support when it’s needed. Founded in 2011 Chewy combines the convenience of online shopping with a high-touch personalized experience built around the real moments of pet parenthood.Our MissionChewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. What We DoWe support pet parents through the highs lows and everyday moments of the pet parenting journey with:• Pet food treats and daily essentials• Supplies for dogs cats fish birds reptiles equine and small pets• Pharmacy and veterinary services including prescriptions and medications• Pet wellness and health products• Autoship for convenient recurring deliveries• Chewy+ our premium membership offering exclusive savings faster delivery and personalized pet care benefits• 24/7/365 customer support from knowledgeable pet-loving expertsWhat Makes Chewy DifferentChewy is known for industry-leading service deep personalization and our customer-obsessed culture. We combine trust convenience and care and pet parents come to us for: • Exceptional customer care• Human- and pet-centered product and experience design• Fast dependable fulfillment across a nationwide operations network• A mission-driven culture built on empathy trust and passion for petsOur CultureChewy’s culture is built for people who thrive on ownership innovation and impact. We value curiosity creativity and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn grow and unleash their full potential in a collaborative supportive mission-driven environment.How We WorkChewy’s Operating Principles guide how we think innovate collaborate and execute. These principles shape our character decision-making and approach to delivering results while connecting our people and culture in support of our mission.Where We WorkChewy headquarters: Plantation FL and Boston MAAdditional hubs: Bellevue WA and Minneapolis MN

Why Work With Us

Why You Should Work at ChewyChewy is a unique fast-growing e-commerce and tech leader where builders creators and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.