Software Engineer 2

Job Description

Software Engineer 2 Location: Nashville, TN

As a Software Engineer Level 2 (Full Stack Developer), you will be a key contributor to our contact center technology and services, responsible for building robust software engineering solutions for our product partners and driving improvements to our voice-expert platform. You will play a critical role in ensuring seamless call center operations and exceptional customer experiences.

Essential duties & responsibilities:

• Develop and maintain frontend web applications using React, JavaScript, TypeScript, and modern frameworks like React Hooks.
• Utilize your knowledge of backend engineering to build robust and scalable APIs to support our frontend applications.
• Collaborate with product partners to understand their requirements and build software solutions that meet their needs effectively.
• Drive continuous improvements and enhancements to our voice-expert platform, making it more efficient and feature-rich.
• Demonstrate a low ego and actively participate in code reviews, providing constructive feedback and incorporating feedback from other team members.
• Effectively communicate technical ideas and solutions to both technical and non-technical stakeholders.
• Stay updated with the latest frontend technologies and industry best practices and share your knowledge with the team to drive continuous improvement.

Here's what you'll bring to the team: -

• Bachelor's degree in computer science, Software Engineering, or a related field (or equivalent experience).
• At least 2 years of professional experience as a Full Stack Developer with a strong focus on frontend engineering.
• Proficiency in React, JavaScript, TypeScript, and experience with both older versions and modern versions with React Hooks.
• Very strong understanding of latest ECMAScript standards (es6+, functional JavaScript)
• Strong understanding of websockets and their practical applications.
• Minimum of 1 year of hands-on experience with cloud technologies, preferably AWS.
• Experience developing and supporting low latency and ultra-low latency services is also strongly desired
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• A passion for delivering high-quality code and a commitment to writing clean, maintainable, re-usable code with automated unit test cases to validate defect-free code.
• An open mindset and a willingness to learn and adapt to new technologies and tools.

Nice to Haves:

• Experience with Twilio or similar voice platforms, demonstrating an understanding of integrating voice solutions into web applications.
• AWS certifications demonstrating expertise in cloud technologies.
• Experience programming in TypeScript, showcasing a strong understanding of static typing and code safety.
• Familiarity with generative AI concepts and their applications in software development

Simply put, Asurion helps people stay connected. As the global leader of connected life services, we provide over 290 million consumers around the world with simple, intuitive technology advice to help them get the most from their devices; support to fix their issues and connectivity crisis, and device protection to ensure they receive a replacement or repair. When a product is missing or simply doesn't work properly, Asurion's 17,000 employees are focused on solving the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. By partnering with leading retailers, mobile carriers and pay-tv providers, Asurion helps customers enhance their lives through their technology.