Job Description
As a Software Engineer AI Platform you will be a founding member of our new AI Platform team playing a pivotal role in shaping the future of AI at JumpCloud. This isn’t about just plugging in an API and calling it a day—we’re building a core platform that will allow every other team at JumpCloud to build smart automated tools for our customers.
You’re someone who "gets" how AI works in the real world. You know that LLMs can be unpredictable and you enjoy the challenge of building the systems (like memory orchestration and evaluation loops along with RAG and MCP servers) that make them reliable and scalable. As a member of this team you’ll have a huge say in our technical direction as we grow. If you love the idea of building something from scratch that actually helps IT admins solve messy real-world problems you’ll fit right in.
In this role you will:
Design develop and implement highly scalable and reliable full-stack applications using Go Python Node.js and relevant front-end frameworks.
Work extensively with AWS Cloud Services including but not limited to EC2 S3 Lambda DynamoDB RDS SQS and SNS.
Manage and deploy containerized applications using Kubernetes ensuring high availability and performance.
Collaborate with product managers UX/UI designers and other engineers to translate business requirements into technical solutions.
Write clean maintainable and well-documented code adhering to best practices and coding standards.
Participate in code reviews providing constructive feedback and ensuring code quality.
Troubleshoot and debug production issues providing timely resolutions.
Contribute to the continuous improvement of our development processes and tools.
Stay up-to-date with emerging technologies and industry trends evaluating their potential impact on our products.
You have:
4-6 years of experience in software engineering with a significant focus on building and scaling platforms.
Deep Expertise in AI: Proven experience in designing building and deploying machine learning models and AI-driven systems in a production environment.
Platform Engineering: Strong background in platform engineering including building reusable services APIs and infrastructure to support multiple teams.
Full-Stack Proficiency: Experience across the entire software development lifecycle from requirements gathering and design to development testing and deployment.
Agent-Based Systems: Hands-on experience creating and managing intelligent agents or similar automated systems to perform specific tasks.
Cloud and DevOps: Extensive experience with cloud platforms (e.g. AWS GCP Azure) and modern DevOps practices including CI/CD Infrastructure as Code (IaC) and observability tools.
Strong Communication: Excellent communication and collaboration skills with the ability to influence technical and business strategy.
Problem-Solving: A pragmatic and innovative problem-solver who can navigate ambiguity and deliver high-quality solutions.
#LI-PD1
Skills Required
- 4-6 years of experience in software engineering
- Proven experience in designing building and deploying machine learning models and AI-driven systems
- Strong background in platform engineering
- Experience in full-stack development
- Hands-on experience with intelligent agents or similar automated systems
- Extensive experience with cloud platforms (e.g. AWS)
- Excellent communication and collaboration skills
- Pragmatic and innovative problem-solving skills
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
- Healthcare Strength—Health coverage is described as comprehensive with medical dental and vision starting on day one in the U.S. alongside HSA options and an Employee Assistance Program. Additional wellness elements include mental‑health support and expanded medical travel coverage where needed.
- Retirement Support—A 401(k) with a stated company match is offered in the U.S. and pension contributions are noted in the U.K. indicating structured retirement benefits. Access to personal financial consultants further supports long‑term planning.
- Leave & Time Off Breadth—Flexible or “unlimited” PTO paid holidays and sick time are emphasized within a remote‑first setup. Parental leave and family medical leave add to the breadth of time‑off options.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen® providing simple secure access to an organization’s technology resources from any device or any location. The JumpCloud Open Directory Platform gives IT security operations and DevOps a single cloud-based solution to control and manage employee identities and their devices and apply conditional access controls based on Zero Trust principals. Since launching in 2012 our global user base has grown to more than 150000 organizations with more than 5000 paying customers including Cars.com GoFundMe Grab ClassPass Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures General Atlantic Sands Capital Atlassian and CrowdStrike. Our teams are growing fast too and we're looking for talent across engineering sales customer success marketing product management and more. Join our team of dedicated passionate and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing how we are doing it and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
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Date Posted
07/03/2026
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