Software Engineer - AI & Data Operations

About OpenSesame

OpenSesame's mission is to help develop the world's most productive and admired workforces. We do this by delivering a comprehensive catalog of elearning courses from the world's top publishers. We add value to customers through their entire learning journey.

While it appears to most people that we just sell training courses (over 40,000 of them), what we really offer is the opportunity for companies to upgrade the skills of each of their employees.

We are at a pivotal time in our growth as we diversify the ways we drive revenue. We've expanded our product offering dramatically, and have a growing network of partners that is developing into a vibrant channel. Our customer base has high satisfaction ratings and there is room to grow our retention even more.

www.opensesame.com/about.

About the Team

Our AI and Data Operations team is at the forefront of driving efficiency and innovation across OpenSesame. We work in an agile, continuously improving environment, always seeking new ways to optimize our processes and empower our colleagues through cutting-edge automation solutions. The team currently includes two data analysts responsible for the ETL pipeline, and this role will complement their efforts in building out AI-powered automation solutions.

About the Job

As an Automation Engineer on the AI and Data Operations team, you will develop and maintain modular tools that help non-technical employees automate tasks, boosting productivity across departments like Sales, Marketing, and Finance.

Initially, you'll build proof-of-concept Retrieval-Augmented Generation (RAG) workflows for internal use cases, then expand into AI and related areas to address further needs. Ultimately, you'll create and refine a reusable component library that powers our AI-driven automation system, using TDD and CI/CD principles to ensure agility and minimize toil.

Performance Objectives

30 days: 

• Leverage your existing deep understanding of Generative AI operations and adjacent technologies to Deploy a Proof-of-Concept AI building block for internal use.

60 Days:

• Build out additional AI building blocks for internal use.
• Test and deploy a system to maintain and update AI building blocks.

90 Days:

• Optimize the CI/CD pipeline for faster, more reliable software delivery.
• Begin automating infrastructure provisioning using tools like Terraform.
• Strengthen monitoring and achieve 99.9% uptime for automation APIs.

6 Months:

• Build a reusable library of AI building blocks and deliver them to all teams.
• Maintain automation stability and continuously improve documentation.

Location: This position can be based anywhere in the US. We operate as a remote-first company, and invest in all-company meetings several times a year. 

Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.

Compensation: The pay range for this position is generally between $165,000-$185,000 per year and depends on experience. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. 

Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.

Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.

CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website.