Software Engineer - Deepgram for Restaurants

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy providing real-time APIs for speech-to-text (STT) text-to-speech (TTS) and building production-grade voice agents at scale. More than 200000 developers and 1300+ organizations build voice offerings that are ‘Powered by Deepgram’ including Twilio Cloudflare Sierra Decagon Vapi Daily Cresta Granola and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software with unmatched accuracy low latency and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners Deepgram has processed over 50000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

At Deepgram we expect an AI-first mindset—AI use and comfort aren’t optional they’re core to how we operate innovate and measure performance.

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools and even build your own into your everyday work. We measure how effectively AI is applied to deliver results and consistent creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly integrating AI into their workflows and continuously pushing the boundaries of what these technologies can do.

Additionally we move at the pace of AI. Change is rapid and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment adapt think on your feet and learn constantly or if you’re seeking something highly prescriptive with a traditional 9-to-5.

We are seeking a Software Engineer to join Deepgram for Restaurants- a new vertically focused business unit dedicated to solving the toughest problems in the space working alongside Deepgram’s core research teams.

We’ll be working directly with leading restaurant enterprises and leading restaurant technology partners to uncover and solve the highest-impact problems in the space. Early focus areas include:

• Ultra-robust ASR in noisy multi-mic environments

• High-accuracy menu-aware drive-thru and phone ordering agents

• Real-time analytics and operational intelligence

• Deeper more reliable in-restaurant hardware integration

We are already partnering with several leading brands and will continue expanding these efforts

• Design develop and maintain scalable high-performance backend systems for our automated order-taking platform

• Collaborate closely with our team to ensure the seamless integration of our backend with our ML models and client devices

• Monitor and optimize the performance of our backend systems in production environments

• Build and maintain integrations with 3rd party restaurant software systems like POS loyalty payment gateways and customer data platforms

• Implement best practices in system design code quality and testing to ensure a reliable secure and maintainable system

• Optimize AI pipeline to improve performance in challenging audio environments robustly handle ambiguous customer requests and rapidly scale to new menus

• Push the very boundaries of LLMs and voice AI technology to solve one of the technology industry’s historically elusive challenges

• Run experiments to validate the product impact of new functionality

• Bachelor's or Master's degree in Computer Science Engineering or a related field

• 4+ years of hands-on experience in developing implementing and maintaining backend infrastructure in production environments

• Proven track record of building and deploying scalable high-performance backend systems

• Experience with cloud-based infrastructure and deployment technologies such as AWS and API design

• Excellent problem-solving skills and the ability to adapt to a rapidly evolving startup environment

• Strong communication skills and the ability to work collaboratively with a team

• Willingness to problem solve across our entire product

• Ability to proactively recognize problems and identify solutions to those problems

• Results oriented and care about the impact of your work

• Experience working with audio

• Experience taking a backend system from zero to one

• Experience building and maintaining a system that integrates with many 3rd party APIs particularly Point of Sale systems

• Experience with Python Kotlin or Java

• Experience with containerization tools such as Docker and Kubernetes

• Experience working in or alongside AI / ML

• Medical dental vision benefits

• Annual wellness stipend

• Mental health support

• Life STD LTD Income Insurance Plans

• Unlimited PTO

• Generous paid parental leave

• Flexible schedule

• 12 Paid US company holidays

• Quarterly personal productivity stipend

• One-time stipend for home office upgrades

• 401(k) plan with company match

• Tax Savings Programs

• Learning / Education stipend

• Participation in talks and conferences

• Employee Resource Groups

• AI enablement workshops / sessions

*For candidates outside of the US we use an Employer of Record model in many countries which means benefits are administered locally and governed by country-specific regulations. Because of this benefits will differ by region — in some cases international employees receive benefits US employees do not and vice versa. As we scale we will continue to evaluate where we can create more alignment but a 1:1 global benefits structure is not always legally or operationally possible.

Backed by prominent investors including Y Combinator Madrona Tiger Global Wing VC and NVIDIA Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry we'd love to hear from you!

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first grow together and move quickly. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate.

We are happy to provide accommodations for applicants who need them.

What We Do

Deepgram is the leading voice AI platform for developers building speech-to-text (STT) text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy latency and pricing. Customers include software companies building voice products co-sell partners working with large enterprises and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers 3.3x annual usage growth across the past 4 years over 50000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram.

Why Work With Us

Our culture like our product is constantly learning and evolving but the heart of our team is enduring. We are a self-motivated positive passionate and competitive group of people. At Deepgram we put an emphasis on being ourselves being curious growing together and being human. We are a unique bunch who celebrate our differences.

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