Software Engineer II – CPP++/VoIP

The Voice Client team delivers crucial voice call capabilities for our customer call/contact centre solutions. Our focus is on smooth and high audio quality to enhance the customer experience. We develop native applications for Mac OS and Windows OS, as well as web-based applications using latest web technologies. Our direct interaction with customers allow us promptly address their concerns and use their feedback to continually improve the product for an exceptional customer experience and added business value. 

This mid-level Software Engineer role aims to identify customer business challenges, leverage the Five9 Voice solution and technology, and deliver customer value through solution implementation and ongoing support. It involves direct customer interaction when necessary and collaboration with other teams in Five9 organization. 

• Be part of an agile team to develop a scalable, highly available global voice platform.
• Understand performance and scalability principles and apply when developing software.
• Collaborate with Product Managers, Architects, Engineering leaders and test engineers.
• Mentor and train junior team members.

Required:

• 3+ years of industry experience in software development and troubleshooting VoIP systems.  
• Hands on experience in writing backend code in C++ on both Windows and Mac OS.
• Experience in troubleshooting tools, audio media analysis and good debugging skills. 
• Experience working on complex problems and systems.
• Experience working within an Agile/Scrum team. 
• Positive, self-motivated and enthusiastic attitude with a strong-sense of ownership. 
• Strong communication skills, both verbal and written.
• Bachelor’s degree (or equivalent /above) in relevant discipline.

Desirable:

• Good understanding of VoIP protocols like SIP, RTP, RTCP, WebRTC.
• Experience with virtual environments like Citrix and VMware.
• Familiar with JavaScript, Node.js.
• Experience with Contact Centre, IVR, Virtual Agents and telecommunications service providers is advantageous.

This role is a hybrid position, requiring both in-office and remote work.

Benefits Include

• Five9 Shares
• Bonus Scheme
• Employee referral program
• Employee Assistance Program
• Flu Vaccinations