Software Engineer II - ServiceNow

Job Description

It's about creating solutions that help people.

Do others often ask you for technology advice and assistance? Are you always looking for innovative ways to help people? Do you like having the autonomy to build new solutions from the ground up? If so, being a Software Engineer at Frost could be the job for you.

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Software Engineer II - ServiceNow at Frost, you are our code guru, not only writing the codes but understanding the why's behind them. Our software engineers believe in collaboration, ingenuity, and truly want to drive design and change in the IT realm. In this role, you will be responsible for designing, writing, testing, implementing, supporting, and documenting solutions for assigned programs and applications across the organization. You welcome a challenge and want to provide next level experiences to every individual that uses our systems.

What you'll do:

• Design, write, test, implement, and document solutions for the ServiceNow platform
• Collaborate with project teams and other Software Engineers to provide technical support
• Support the ServiceNow platform by troubleshooting and resolving defects
• Manage the data integrity of the CMDB, CIs, Assets and Class Models.
• Manage Discovery and Service Mapping patterns
• Implement CI data governance processes and procedures for effectively managing CI data
• Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.
• Develop and monitor CI data health reports / dashboards and resolve any issues
• Create and maintain service catalog requests and items
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need:

• Bachelor's degree in Computer Science, Engineering, in a related field, or equivalent experience
• 2+ years' experience as a ServiceNow administrator and/or developer required.
• 2+years' experience with ServiceNow ITSM and ITAM, Hardware Asset Management and Discovery
• 2+ years CMDB & CSDM operational experience in a large environment

Additional Preferred Skills:

• Strong understanding of commonly-used concepts, practices, and procedures associated with programming
• ITIL v3 or ITIL 2011 Foundation or higher certification
• ITIL 4 Foundation Certification
• ServiceNow System Administrator and/or Application Development Certification

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.