Software Engineer (Node.js) - AI Solutions

About Zowie:

At Zowie, we’re all about pushing boundaries in customer experience. Our AI solutions are designed to help businesses connect faster, personalize better, and solve smarter. Top online brands (True Classic, Modivo, MediaMarkt, et al.) trust Zowie’s AI agents to be on the front-line of their customer care efforts (>1.2M conversations monthly) - to give their customers rapid support, speak their brands’ voice, drive customer loyalty, and boost their revenue. With just 1 out of every 1,000 website visitors talking to customer service globally, we believe that a well thought-out AI can tap into this gap and unlock tremendous value by bringing speed and empathy to customer interactions.

We’re a team of over 100 very ambitious individuals on a mission to do just that.

We’ve already established strong product traction both in Europe and in the US. We’re winning great customers away from industry incumbents… And we’re now searching for an impact-driven Software Engineer to join our Solutions Engineering team - to drive the delivery of multi-channel (chat, mail, voice) GenAI solutions via integrations with our own Zowie X2 Engine (getzowie.com/x2) and help our customers unlock maximum value from our highly extendable product.

If you're passionate about the capabilities that the rapid advancements in GenAI enable, about delivering a ton of customer value quickly, check this role out and reach out to us.

Delivering real-world AI:

Many talk about AI, some play around with it, but very few engineers actually have the opportunity to work on delivering GenAI solutions that are mission-critical to companies and interact with millions of people. Zowie is such an opportunity.

We’re already proving how AI is capable of generating great cost savings, improving customer satisfaction, and driving revenue. But it’s never an on-size-fits-all solution…

Delivering great customer service automatically, in a way that reflects a particular company’s business processes, takes into account its knowledge base, and respects its brand’s tone is not easy. It requires quality integrations, advanced configuration tools, clear onboarding experiences, and fostering thoughtful engineering best practices.

These are the challenges you will be facing as the Software Engineer joining our Solutions Engineering. Are you ready to be at the forefront of delivering real-world, high-impact AI solutions?

What you will do:

• Implement custom AI solutions that answer the specific needs of our customers
• Develop tools that help us onboard more customers faster
• Be a bridge between business and technology - dive deep into business needs, understand processes, find improvement opportunities, and translate them into technical solutions
• Work with customers’ technical teams to prepare specifications for dedicated integrations
• Build dedicated integrations between the Zowie platform and customers’ systems (e.g. e-commerce platforms, communication channels, data sources, CRMs)
• Promote technical excellence and engineering best practices within the team

Ideally, you’ll bring with you:

• Strong coding skills in Node.js and great understanding of web technologies
• Great communication skills to understand customer needs deeply and explain complex technical issues in simple terms
• High proficiency in English (both spoken and written)
• Passion for delivering customer value
• Great problem-solving skills
• High degree of ownership and autonomy

It’ll be awesome if you have experience:

• Working with an AI-based product
• Mentoring colleagues or leading a small team

We are:

• Ambitious and innovative. We never settle. We always look for better ways of doing things. 

• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team. 

• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment. 

• Growing fast. You’ll have a lot of autonomy and impact as we grow.