Software Engineer Production Support

Fieldguide

Software Engineer Production Support

Reposted 6 Hours Ago

Hiring Remotely in USA

Remote

150K-180K Annually

Mid level

Software

The Role

The Software Engineer Production Support will debug product issues provide fixes improve system reliability and support the support team while addressing customer feedback and enhancing debugging workflows.

Summary Generated by Built In

About the Role

We are building a new engineering-led production support function and as a Software Engineer Production Support you will operate at the intersection of support product and engineering. Your primary focus will be to debug complex product issues ship fixes and improve overall system reliability — serving as the technical escalation layer that helps our support team resolve issues quickly and eliminate them at the root.

You will be part of a dedicated production support pod working alongside engineers and support teammates to tackle real issues in production bridging the gap between customer-facing challenges and long-term engineering solutions.

What You’ll Do:

Debug & Resolve Complex Issues

Investigate escalations across frontend (JavaScript) APIs and data flows
Reproduce issues and identify root causes
Work across the stack to understand system behavior

Ship Fixes & Improvements

Write and ship small-to-medium fixes (PRs)
Improve reliability and reduce repeat issues
Contribute incremental product improvements

Support the Support Team

Act as the technical escalation point for support representatives
Provide clear guidance and unblock issues quickly
Help improve debugging workflows and internal playbooks

Contribute to Customer Feedback Execution

Translate structured customer feedback into actionable technical issues
Provide T-shirt sizing (S / M / L) from an engineering perspective
Identify small high-impact fixes that can be shipped quickly
Help close the loop on resolved issues

Drive Systemic Improvements

Identify recurring issues and eliminate them
Improve logging observability and debugging processes
Build lightweight tooling or scripts to improve efficiency

Who You Are:

2+ years of experience in Software Engineering Developer Support / DevEx Solutions Engineering or Technical Product Support ideally for a B2B SaaS platform.
Familiarity with modern web technologies such as TypeScript React Node.js Python GraphQL.
Experience working with relational databases (e.g. PostgreSQL) including: understanding data models writing/debugging SQL queries investigating data inconsistencies.
Comfortable reading and navigating production codebases.
Experience debugging across: browser dev tools APIs and network requests frontend UI/state issues backend data flows and database interactions.
Effective communication with an ability to code-switch between technical and non-technical audiences.
Experience shipping code (PRs fixes and small features).

Skills Required

2+ years of experience in Software Engineering or related fields
Familiarity with modern web technologies such as TypeScript React Node.js Python GraphQL
Experience working with relational databases like PostgreSQL
Experience debugging across browser dev tools APIs frontend UI/state issues
Ability to communicate technically and non-technically

Fieldguide Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fieldguide and has not been reviewed or approved by Fieldguide.

Fair & Transparent Compensation—Pay is considered competitive for a venture-backed startup with public postings including explicit ranges that clarify expectations. Self-reported compensation bands across multiple roles align with a generally strong total compensation mix.
Healthcare Strength—Health dental vision mental health support and related protections are offered indicating broad baseline coverage. Employer-verified listings include HSA/FSA options disability and life insurance.
Leave & Time Off Breadth—Flexible or unlimited PTO is advertised with additional paid time categories noted on public benefits grids. Flexible schedules and a distributed setup can facilitate taking time off.

Learn more about Fieldguide's Compensation & Benefits →

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The Company

HQ: San Francisco California

62 Employees

Year Founded: 2020

What We Do

Fieldguide offers market-leading Artificial Intelligence and Cloud for Advisory and Audit firms. Built by former Big Four practitioners and veteran technology leaders our platform digitizes the end-to-end engagement workflow on a single cloud-native platform. Fieldguide's AI Advisory & Audit Cloud is trusted by top CPA firms to unlock growth increase margins and delight clients. Fieldguide AI is award winning being recognized by CPA Practice Advisor (3x Technology Innovation Award) and Accounting Today (2x Top New Product). Fieldguide is based in San Francisco and backed by top investors like 8VC Floodgate Y Combinator Fourth Realm Justin Kan Eric Ries and many more