Software Engineer - Security

Great customer support requires human agents and AI in perfect balance and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva Etsy and Robinhood use Assembled to coordinate their entire support operation — in-house agents BPOs and AI — in a single operating system. With AI Agents that resolve cases end-to-end AI Copilot for agent assistance and AI-powered workforce management that optimizes both human and AI capacity Assembled helps teams deliver faster better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA Emergence Capital and Stripe we're building the platform that makes AI and human collaboration actually work.

We’re looking for a software engineer to lead security engineering at Assembled. You’ll build infrastructure systems and processes that maintain the security and confidentiality of Assembled’s data both for our AI agents product and our workforce management product. As we anticipate these products to continue growing rapidly in scale we must ensure that our security infrastructure also evolves to meet industry standards.

This is a hands-on engineering role that involves writing and reviewing code on a daily basis so strong programming fundamentals are required. By joining our Security team you’ll have the opportunity to work on 0-to-1 problems across various domains within security: application infrastructure and data. This role engages especially closely with our Infrastructure team to ensure that we provide a secure and reliable platform to our customers and their data.

• Design and implement secure scalable code at the application platform and infrastructure levels

• Perform security assessments code audits and design reviews

• Own the vulnerability management lifecycle end-to-end

• Create policies processes and tooling that enhance Assembled’s security posture

• Migrate our authentication system to an industry-standard identity provider improving access control and auditability across our products

• Conduct a comprehensive review of our networking setup (e.g. VPCs subnets ingress/egress rules) and implement changes to align with cloud infrastructure security best practices

• Develop new data anonymization workflows in our analytics pipelines to enhance privacy protections while maintaining usability for internal teams

• Build and maintain automation to streamline security processes (e.g. access reviews vendor security assessments and security questionnaires) for both engineering and go-to-market teams

• Have deep expertise in a backend programming language (Golang and Python preferred) as well as security frameworks and libraries

• Have 5+ years of experience in security engineering including 2+ years leading large scale complex projects as an engineer or tech lead

• Have solid foundational knowledge of security engineering principles and technologies

• Have hands-on technical expertise securing and managing cloud infrastructure

• Have experience leading your organization to comply with security standards and regulations such as SOC 2 and GDPR

• Generous medical dental and vision benefits

• Paid company holidays sick time and unlimited time off

• Monthly credits to spend on each: professional development general wellness Assembled customers and commuting

• Paid parental leave

• Hybrid work model with catered lunches everyday (M-F) snacks and beverages in our SF & NY offices

• 401(k) plan enrollment

We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!

For United States Applicants:
Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
For United Kingdom Applicants:
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

What We Do

Industry leaders like Etsy Robinhood and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat email and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.

Why Work With Us

Assembled is built on the belief that great teams like great support agents lead with empathy ownership and action. We work transparently give and receive feedback as a gift and show up for each other across roles. It's a culture where titles take a back seat to impact and everyone’s invested in building something that truly supports people.

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