Software Engineer, Technical Escalations Group

As an NS1 Software Engineer in the Technical Escalation Group (T.E.G), you will work in partnership with the SRE’s on the T.E.G.team to make our products more reliable. In conjunction you will work with our product development teams to address and solve the root causes of issues that come into support. You will also assist our customer service, professional service, and solution engineering teams with analyzing problems and assisting development teams with solving bugs. Additional tasks include adding to our knowledge base documentation and teaching diagnostic and problem-solving skills to other team members. This team works with many different parts of the company, including the engineering, qa, dev-ops and IT organization. You will be sharing knowledge and learning from those teams and help route issues to the right places.

We’re looking for an autodidact who can immerse themselves in our platform immediately, leveraging existing technical strengths and teaching themselves the systems that are new to them. You should have broad knowledge of the technologies in modern infrastructure operations and automation and be able to offer constructive advice for improvements while using and scaling the systems in our existing platform. You’ll take responsibility for the quality of your code, and your daily work will have an immediate company-wide impact.

NS1 has transformed the way the internet works by automating the deployment and delivery of the world’s most trafficked internet and enterprise applications. Its application networking stack modernizes DNS, DHCP, and IPAM — the familiar and universal foundations of all network and internet services — to unlock unprecedented automation, visibility, and control. NS1 has more than 600 enterprise customers worldwide, including LinkedIn, Dropbox, and The Guardian, and is backed by investments from Energy Impact Partners, Dell Technologies Capital, Cisco Investments, and GGV Capital.

• Strong Go knowledge
• Strong experience in Docker
• Experience working with Postgres
• Strong experience around infrastructure automation
• Excellent UNIX and networking knowledge
• Expertise in troubleshooting and performance tuning of complex, high-traffic, distributed applications
• Ability to design with modern internet infrastructure operation in mind, including metrics, logging, observability, automation, etc
• Extra kudos for Python knowledge, layer 4-7 load balancing experience, linux kernel tuning, user-space networking

• Strong operational knowledge of networking, distributed systems and security
• Proficiency with Linux
• Operating and building containerized applications using Docker
• Proficient in scripting languages
• Hands on experience with configuration management tools and infrastructure as code
• Ability to collaborate with developers to design modern internet infrastructure for operability, including metrics, logging, observability, automation, etc.
• Expertise in troubleshooting and performance tuning of complex, high-traffic, distributed applications
• Experience with major cloud providers
• Troubleshooting, bug scoping and good problem solving skills
• Performance and scalability testing

We’re a fast-growing, well-funded startup based in the heart of New York City’s Financial District with offices and team members around the world. Working at NS1, you’ll come to understand our team is unique, both in and out of the workplace. We have PhDs, musicians, artists, and athletes working side by side, dedicated to delivering first class products. We’re hardworking, but we're also a compassionate group. We understand that outside of NS1 is a world that places demands on our time. Our leadership team is dedicated to open and honest communication and we continuously strive to foster a culture of transparency, flexibility, and creativity. We were chosen as one of BuiltinNYC’s Top 50 Startups to watch in 2019 and closed our $40M Series D in July 2020.

For all employees, we offer:

• Competitive compensation, including new hire and recurring stock options 
• Flexible hours, time off and work from home options (even prior to COVID-19!)
• Choice of laptop and supplemental allowance for workstation accessories
• In house wellness programming and education
• Access to employee-led affinity and social awareness groups
• “Funtivities” calendar - employees can participate in culture building workplace activities ranging from happy hours, holiday events and special interest activities 
• Quarterly giving campaign to charities and social causes

In addition to the above, we offer Ireland Employees:

• Health benefits
• Pension scheme with matching between 3-6%

NS1 champions diversity - we welcome and employ people regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.