Software Engineer - Telephony

About The Job:

Founded in 2018 Aloware is a dynamic and fast-growing contact center as a software (CCaaS) startup that has achieved a remarkable 100% year-over-year growth for the past three years. Our transformative calling and texting software caters to a diverse array of industries primarily serving mid-market and small B2B and B2C businesses.

With the ongoing revolution in AI chatbots VOIP and hybrid work models the realm of SaaS for customer communication has never been more electrifying.

As a company building for remote teams we believe in global talent. Our 100+ team members are spread over 15+ countries and we believe that diverse backgrounds and ideas push the edge of technology forward.

Software Engineer - Telephony

We’re looking for multiple experienced CCaaS integration engineers to own and manage our contact center application’s deep integration with Twilio and other CCaaS providers (Telnyx and Commio to name a few). Our sophisticated telephony stack powers millions of calls monthly and you’ll be developing our power dialer inbound calling and IVRs queue router task manager intelligent voice assistants and voice transcription. As part of the core telephony team you’ll get the opportunity to be part of a leading Twilio ISV and shape the future of cloud calling and texting.

For this position you must have direct experience building a calling stack on top of Twilio or similar CPaaS vendors you have defined multi-layer IVRs created task-based routing schemes and dealt with call queueing and distribution. You’ll be working hand in hand with our top tier engineers who have years of experience on Twilio.

What you’ll be doing:

This role empowers you to thrive in a creative fast-paced engineering environment focused on delivering cutting-edge features and repurposing old ones. As an Aloware software engineer you’d be working under the leadership of our CTO/co-founder and contributing to our code base within your designated product pod. Your path to promotion goes thru your work on exciting new scaling problems delivering net new functionality and becoming a senior engineer or a team lead.

1. Coding and Development:

• Develop and deliver complete user stories or bug fixes as outlined by PMs/Product Owners.

• Write clean efficient testable and maintainable code tailored to each user story.

2. Quality Assurance:

• Conduct comprehensive unit testing to ensure code quality.

• Ensure each piece of code is thoroughly tested to maintain high standards.

3. Peer Interaction and Code Review:

• Actively participate in peer code reviews to enhance code quality and learning.

• Provide support and assistance to other team members especially in areas of expertise.

• Help others with questions issues and challenges promoting a team-oriented environment.

4. Documentation:

• Write and maintain technical documentation highlighting its importance.

• Inform about new or updated dependencies create deployment manuals and produce instructional videos for new tasks.

5. Path to Promotion - Innovation and Problem-Solving:

• Encourage generating creative ideas and innovative approaches to problem-solving.

• Show leadership in tackling complex challenges and contributing unique solutions.

• Demonstrate an ability to think outside the box leading to improvements in processes or products.

• Act as a mentor or guide for less experienced team members fostering a culture of learning and growth.

Technical Requirements and Desired Tech Stack

• 5+ years experience as a software engineer working on a VueJS/PHP/MySQL/AWS stack we’re open to NodeJS and Python but our application is written in PHP/Laravel and VueJS.

• 2+ years experience integrating and implementing platforms through REST API framework with big players including CPaaS Providers (Twilio) major CRMs (HubSpot Zendesk Salesforce) Billing providers (Chargebee Stripe) and others.

• Experience working in the API layer with security logging throttling and modifying requests and responses.

• Demonstrated experience working with VueJS or React is a must-have for this position. All our software engineers touch our UI at one point or another.

• Familiarity with diverse modern databases (Relational NoSQL etc.) and BI tools is advantageous.

• Background related to telecommunications VOIP digital messaging chatbots CRM ticketing helpdesk or call center software as a service.