Software Implementation Analyst Manager

Software Implementation Analyst Manager

A Software Implementation Analyst (SIA) Manager functionally manages a team of Software Implementation Analysts who are the agents of change who work with client specifications at all phases of the software implementation lifecycle.

The SIA Manager will be a "working manager" in the sense that he/she will manage the SIA team as well act of the SIA for a select number of projects. The SIA Manager will oversee the SIA team's customer and the development team communication, creation of documentation and communication of requirements that define system behavior, features, and business rules.

A SIA Manager will ensure the SIA Team works with their clients to discuss their workflows, current and future state, understand their Use Case for the software implementation and explains the options available while documenting all requirements. The SIA manages facilitates the SIA Team's verification of the software configuration as designed and leads user acceptance testing to ensure client satisfaction.

About the Role

In this opportunity as Software Implementation Analyst Manager, you will:

Managerial Responsibilities:

• Operates as the lead point of contact or first line escalation point for SIA Team as well as Project Management Office while working closely with the Project Managers, Development Managers, ACEs, Development and Quality Assurance and Information Security Departments to ensure client satisfaction throughout the Client software implementation lifecycle.
• Sets and communicates SIA team expectations both within team and PMO.
• Ensures timely client review and approval of business requirements.
• Mentors team on developing and maintaining strong client relationships during the software implementation process.
• Mentors team on developing a trusted advisor relationship with key customer stakeholders and executive sponsors.
• Promotes team communication and dynamics with the Technology Teams and the SIAs.
• Forecasts and tracks key metrics for software implementation such as SOW deliverables met timely, UAT client feedback and efficiency of knowledge transition to ACE team for M&O.
• Willingly goes above and beyond to ensure the success of Pondera's customers and organization.
• Safeguards organizational Human Resources and financial sensitive information from unauthorized usage and individuals.

Analyst Responsibilities:

• Conduct PROP sessions to solicit requirements by walking the client through the solution via Demonstrations.
• Create the Master Design Document or (BRD and TRD) representing the requirements necessary for the implementation of software solution for the client and identifies any scope outside of the SOW.
• Create User Stories to be reviewed and approved by the client and used by Development teams for project implementation.
• Conduct grooming sessions of User Stories with both client and development teams.
• Assist development teams in prioritization of groomed user stories for sprint project work.
• Collaborate with development and quality assurance teams to ensure the highest degree of requirement understanding and implementation accuracy.
• Work on multiple projects within the PMO simultaneously.
• Represent the client's requirements (User Stories) to internal teams throughout the project implementation timeline up to and through UAT and GO LIVE.
• Lead UAT to ensure the solution is configured as designed.
• Provide consultation, support, communication, and training to ACE team throughout the project and into the transition from PMO to Customer Support.
• Ensure compliance with established PMO procedures, project requirements, and scope within the Statement of Work.

About You

You're a fit for the role of Software Implementation Analyst Manager if your background includes:

• Bachelor's Degree in Computer Science, Business Management, Related Field, or equivalent experience.
• 5+ Years of Experience In Business Analysis
• 2+ Years of Team Management Experience
• Previous experience Interfacing With Government Agencies As it Relates to Fraud and Risk
• Previous experience managing a team of analysts.
• Previous experience conducting business requirement solicitation
• Exhibit strong leadership, time management, and problem-solving skills.
• Proficient with MS Suite, JIRA and Team Foundation Server.
• Comfortable working within the dynamics of a multi-team SDLC process.
• Process Mapping/Diagraming.
• Quality Assurance experience bonus.

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following (New York City, San Francisco, Culver City, Irvine). The base compensation range for the role in any of those locations is $97,000 - $180,100. The location(s) for this role include one or more of the following states (CA, CO, CT, NV, WA) and/or remote. The base compensation range for the role in any of those locations is $88,200 - $163,800. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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